Common Misconceptions About Staff Augmentation

Staff augmentation has become popular in recent years. Being a new concept, there are certain things that people don’t understand about it. Simply put, staff augmentation is a way that a company fills the gaps between the skills they possess and those that they lack to complete a certain project by means of hiring temporary help. Companies often try to just redistribute workload to cover the area that is missing. However, by doing this, they are only taking away from the regular tasks they have and often won't get the end results that they want from the new project.

Answers to 4 Common Misconceptions about Staff Augmentation

Why do companies choose to flounder instead of looking for outside help through staff augmentation? Many people still have misconceptions and don’t exactly understand the idea, or they are simply unaware of the concept entirely. Continue reading to hear about the truth behind these misconceptions.

“It is a waste of money or more expensive than permanent employment.”

Many employers believe that since augmented staff is often paid by the hour rather than salary, it comes out to be more expensive. Some also believe that it does not save the company any money to contract someone just for one project. Looking at the comparison of the augmented staff’s hourly pay compared to the salary of permanent employees can be deceiving because this does not look at the whole picture. In reality, hiring augmented staff can help bypass in-house costs that it would take to search for, hire, and train a new member of the team. “There is too much risk and no long-term benefits.” Teams sometimes think hiring augmented staff is risky. They may be hesitant to relinquish power over certain projects. Or, they might not believe that someone working remotely will follow through on their promises. They may even be worried about work quality. However, staff augmentation teams are specifically trained to acclimate to different environments. This includes effectively working with varied teams and types of people. After all, this is their job—to work on one project and then move to another company or team. They are used to adapting and achieving goals within deadlines.

“Communicating and managing an augmented staff is too difficult.”

Because augmented staff often works remotely, many people believe that communication and management is more difficult. However, if you can keep open communication by way of email, phone calls, or virtual meetings, everything will be fine. Augmented staff expects to be very responsive and communicative, looking for opportunities to align with teams and increase efficiencies and productivity.

“Technical support is just as constructive.”

While technical support can be helpful, staff augmentation fulfills a different role. Staff augmentation actually brings in another person and skillset to help with a project. In contrast, technical support aids people already on the team with technical issues. Staff augmentation can provide benefits to many different types of businesses and teams. Companies can approach projects in a more dynamic and successful manner. They can meet more aggressive deadlines and objectives. Really, the questioning of staff augmentation isn’t about whether or not it is a good idea. It's about who provides the best services for the specific skillsets you are seeking. Not all staff augmentation services are equal, though. You have to find experienced staff augmentation companies with successful track records in a given sector. As an information technology company with many years of experience, we’ve helped hundreds of clients leverage technology to become more efficient and increase profits. Interested in learning more? Let’s connect. Send us an email or give us a call at 502-212-0978 and we can get the conversation started.

What the Fastest Growing Companies Have in Common

Starting or running a business is a complicated process. It requires commitment, dedication, planning, and a bit of luck. Many businesses fail within the first one or two years, which can cause severe financial loss along with emotional distress. All entrepreneurs dream of having a thriving company, and many reach this goal. Here's a look at six common characteristics that all fast-growing companies share for some inspiration:

  1. Product/Market Fit

    Entrepreneurs are always hardworking and driven, but they need a strong product to succeed. Thriving start-ups always have a revolutionary product that fills a vacuum, providing exactly what customers need. They provide must-have products or experience to clients. Sometimes the niche already exists, while at others, a product can create a need. For example, social media giants like Facebook and Twitter existed, but LinkedIn created a niche by being a network for professionals.
  2. Focusing on the Niche

    Start-ups must be laser-focused on a niche for success and growth. They don’t have the manpower or resources to tackle a large market. Focusing on a niche allows companies to specialize in a specific category and fine-tune their products or services. For example, a web development company for small businesses can use a highly customized approach after comprehensive research. This might keep their customer pool small, but it helps companies develop a distinctive identity. Specializing in a niche has long-term benefits as you generate enough funds for expansion later. The cosmetics company Huda Beauty is a good example of this. It started out selling high-quality fake lashes and established such a strong niche presence that their products set a standard for everyone else. Today, this company has expanded, including other cosmetic items like eye shadows, foundations, lipsticks, etc.
  3. Don’t Disregard Processes that Aren’t Scalable

    Modern entrepreneurs can get advice from multiple sources. One of the most common bits of advice is, “keep things scalable.” While this is sound advice, you still need to focus on specific processes that may not be scalable as companies sometimes need to invest in these too. It helps establish a strong presence while having a lasting impression on a customer’s mind. For example, some start-ups will coddle customers at first with a lot of personal attention. They will offer one-on-one consultations, discounts, accelerated project timelines, etc. None of this is scalable, but it can help companies develop a reputation for excellent customer care. You can roll back these processes slowly while maintaining sound basic customer care systems for long-term benefits.
  4. Constant Focus on Growth – Timely Growth

    It isn't surprising that fast-growing companies are focused on growth, but not all of it can cause large-scale disruption. Most successful start-ups have a meticulous process in place for expansion. These companies plan a slow, relentless march towards growth until it becomes almost inevitable. For example, Uber has a precise expansion plan for opening up in new cities. They send feelers out, get to know the new market, connect with drivers as well as customers, before developing a unique plan for new markets. They make sure it is primed for Uber’s network before launching operations. This constant, unrelenting march drives long-term success.
  5. Do Things Differently

  6. Don’t Be Afraid to Outsource

    Sometimes fast-growing companies succeed by shunning traditional practices. They don't do this arbitrarily but put some thought and research behind it. They look at established practices carefully, identifying their weaknesses before finding more efficient alternatives. For example, Yelp is such a success because it stayed away from paid reviews or expert testimonies. It relied on 100% community feedback, which worked spectacularly. Yelp became more trustworthy than any other review platform just a few years after its launch. Establishing a fast-growing company isn't easy, but it can be done. Just maintain focus and ensure you have the right product.
Fast growing companies tend to have a clear sense of their core competencies. Knowing their strengths and weaknesses gives them an edge to take advantage of outsourcing options while they grow. There are many business functions that may be better handled by a third party, especially during the early phase of a company’s growth. For example, accounting, billing, software development and IT support are all common functions that fast growing company’s may choose to outsource to free up time and resources so they can best focus on the priorities at hand. As an information technology company with many years of experience, we’ve helped hundreds of clients leverage technology to become more efficient and increase profits. Interested in learning more? Let’s connect. Send us an email or give us a call and we can get the conversation started.  

Outsourcing IT? What to Look For in an IT Outsourcing Agency

Outsourcing is a great way to get things done at an affordable cost and avoid the hassle of adding more people to your staff. For example, you can delegate all of your IT maintenance requirements to an external IT firm instead of creating a new department for it in-house. There are two opinions on outsourcing; some people believe it's a great way to get the job done while others worry that outsourcing compromises quality and security. The quality of service depends on the competence of the firm you hire. Here are some things you should look for in an IT outsourcing agency:

  1. Substantial Industry Experience

    Look at the amount of experience the company has before hiring them. Experienced establishments know how to interact with customers, understand priorities, and have a proven system in place. They are better equipped to deal with emergencies, unexpected delays, and last-minute changes. You can ask the company about their experience directly or look at the information provided on their website.
  2. Good Company Culture

    IT companies often struggle to maintain a good company culture or work ethic, which can compromise the quality of service provided. Do some research into the company’s background to understand if their culture aligns with yours. This can be especially beneficial if you intend to maintain a long-term relationship with the outsourcing partner.
  3. Reputable Past Clients

    Looking at the past clients and getting in touch with them can tell you a lot about the company. Ask the outsource partner to provide some referrals so you can discuss the quality of services provided with someone who has already worked with the company. Past clients will offer unbiased and straightforward information about the company. They will point out flaws and habits that you need to be wary of while highlighting the right qualities.
  4. Good Infrastructure and Technology

    An IT company should have good infrastructure and technology. For example, you won't want support from an IT company that still uses outdated technology and software programs. You won't want to share vital information with an establishment that doesn't have a robust and current security system in place. Make sure the company uses the best and most current technology so you can get the most consistent results.
  5. Strong Customer Support System

    A reliable customer support system is the heart and soul of any outsourcing partner. Look for a company that spends time and effort on their customer support. There are many ways to identify a proper set-up; look for the characteristics mentioned below:
    • The partner offers multiple ways to get in touch. You can call, message, email, live chat, etc.
    • They provide a dedicated expert as your point of communication. You can go to this expert for all of your concerns.
    • They offer 24/7 support for emergencies. For example, IT maintenance and repair service will respond promptly if your system crashes, even if it is on a Sunday.
    Good customer support is one of the most important characteristics to look for in an outsourcing partner.
  6. Wide Range of Services

    Keeping track of multiple vendors and outsource partners is a drain on resources, which is why you should look for a company that can handle all of your IT needs. They should be able to provide on-site services, remote services, conduct new installations, dispose of old hardware, etc. If you can find a company that does everything you need under one roof without compromising quality, hire them.
At Number8, we help businesses optimize their operations with onshore, nearshore, and offshore outsourcing. Our teams–both foreign and domestic– provide effective communication and service that allow your business to grow at a rate that keeps up with your market. If you’re interested in learning more about Number8 and what we do, give us a call at (502) 890-7665, or check out our information page here!

When Small Businesses Should Turn to Outsourcing

Outsourcing is a buzzword right now. Companies, large and small, are seeing the benefits of outsourcing and taking advantage. However, more often than not, the larger companies are the ones who truly take advantage of outsourcing. This is mainly because they have the funds and the work to do so efficiently. That doesn’t mean small businesses can’t benefit from outsourcing. They just have to approach outsourcing for small business wisely. And be sure to only use it when it is sure to benefit the company. So, where does a small business owner start when considering outsourcing? With just that - a consideration. Pairing the consideration that business could benefit from moving work outside the office with an assessment of the business practice is a good place to start. This way of thinking will ensure that small business owners are making the right decision at the right time. Only once a lot of thought has gone into how outsourcing can help your business will it be time to look into outsourcing options. Follow along to learn what should be considered when looking into outsourcing for small business and where to start.

Four Signs Outsourcing for Small Business Could Help Your Company

1. The Same Problems Keep Coming Up

Every business, big or small, experiences a problem that continues to come up. Maybe it’s a part of a quality assurance checklist that is constantly overlooked. Or, perhaps, the team is unable to effectively deliver one of its promises time and time again. If there’s a particular aspect that the company continues to struggle with, it may be time to outsource that aspect. There are a couple of questions business owners can ask themselves to determine if outsourcing is the best option. First of all, is there someone within the company who can take the work on? Can they do so without compromising their own set of day to day tasks? Secondly, can the company afford to pay this worker less than what it would cost to hire an outside agency? It’s time to outsource that work and keep the company moving forward if “yes” is not the answer to both questions.

2. Requested Work is Out of Your Wheelhouse

Another time to consider outsourcing is when work requests are coming in that your team cannot handle. Perhaps they don’t have the bandwidth to get it done effectively. Or perhaps the experience just isn’t there. Regardless of the reason, if there is work that needs to be done and your employees don’t have the ability to do it, it may be time to outsource that work. Another opportunity to outsource when work is not in your wheelhouse is when it concerns a chief officer within your company. There are plenty of agencies that supply CMOs, CFOs, or CISOs to companies struggling with filling those positions or functioning without them. That’s one of the beauties of outsourcing — no matter what it is you need, someone out there has it.

3. A Lot of Your Time is Spent on the Same Tasks

Do you find your day-to-day within the office is spent on the same tasks that could be chalked up to housekeeping? Perhaps you’ve observed that some of your most competent workers are spending too much of their time on tasks below their skill level. Regardless of the reason, if you can automate mundane tasks then do so by all means. Find programs to help with social media posting, billing, and additional clerical work, data entry, and the like. For all other tasks that you’d like to delegate to someone that is not a crucial member of your team, outsource. Some tasks can be outsourced to interns, so look at local colleges for interns interested in a career in IT. Other tasks can be outsourced to third-parties, both nearshore and offshore, depending on what kind of turnaround time you’re needing.

4. Your Creativity is Not Meeting What’s In Demand

Most companies that deal with website design, inbound marketing, or social media management have a grasp on creative tasks. Whether it’s an entire design team that remains in-house or a single person who is an expert in all things creative, if your company is cranking out design work, there is a designer on staff. While a single creative member or a team of designers can get a massive amount of work done, what will you do if a client requests video work? It’s not feasible to hire an entire video department for a one-off project, but you can adjust your pricing to cover outsourcing a video project. Outsourcing may add a few lines to your company’s month-to-month balance sheet, but the benefits of it often far outweigh the cost. When applied correctly, to the appropriate aspects of a small business, outsourcing can be extremely beneficial. At Number8, we offer nearshore outsourcing services to a variety of business across the United States who need help with developmental work. If you’re looking for a team of experienced developers to help your small business churn out software development, contact us by calling 502-890-7665 today!

What to Look For In a Nearshore Development Partnership

More and more throughout the United States, development work for web-based companies is moving out of the country. The reason that a company decides to look for offshore or nearshore developers is different from situation to situation. Some reasons for looking into nearshore outsourcing can include budget restrictions preventing the company from expanding in-house or office spacing being too limited to hire additional in-house developers. Regardless of the reason that a company decides to enter a nearshore development partnership, there are things to look for in the hired team.

Location

One of the main motivators behind web-based companies using nearshore outsourcing for development work is the fact that nearshore developers are usually in the same time zone as the company. If they aren’t in the same time zone, they are in a time zone with operating hours more similar to the company’s. This has a lot of benefits in regards to communication than working an outsourcing company located in India or another country on the opposite side of the world. Nearshore development partnerships are often established for this reason. By operating in the same, or similar, business hours companies enjoy the benefit of being able to discuss problems in real time with their development counterparts. Being able to quickly address and resolve development issues results in faster turnaround times and happier clientele. When looking for a nearshore development partnership, consider the time zone potential teams are in and how that will affect your business.

Communication

When considering nearshore development companies to partner with, it is also important to consider if there will be a language barrier. While most nearshore development companies employ people who speak fluent English, some do not. Clear communication is a huge part of a successful partnership and a necessity for getting development work done quickly and correctly. Being able to communicate clearly and effectively will also affect how the business operates between the onshore employees and their counterparts. Without an open line of communication, it doesn't really matter whether the nearshore development team is operating in the same hours as the onshore company or not. If the two teams cannot work together without a language barrier then the IT project will ultimately end up failing.

Quality

Companies searching for a nearshore development team to partner with should also assess the quality of the development team’s work. Does the team you’re considering partnering with have a portfolio of previous work they’ve done? Can they offer you statistics on how many projects they’ve successfully completed? It’s difficult to forge a successful partnership with so many miles between locations. Therefore, it is important that the team you choose for a nearshore development partnership is a strong one. Companies should trust their developers to complete projects on time and turn around workloads in a timely manner. There is nothing wrong with asking for statistics on project completions, turnaround times, and more. High quality work from a nearshore development team will be pertinent to your success as a company. Don’t be afraid to ask for proof of the quality of a company’s work.

Turnover

In a recent study, the 7th Annual Conference on Information Science, Technology, and Management revealed that the turnover rate of software developers in India falls between 30 and 40 percent. In comparison, the turnover rate of Americans in the IT industry sits at 13.2%. By choosing to forge a nearshore development partnership, your entering into an IT sector with a substantially lower turnover rate. This, in turn, opens up opportunities to work with the same development team over multiple projects. Familiarity with how a team member communicates, delivers work, and executes tasks only improves project turnaround time. It also improves the business relationship, in general. Being able to establish a long-term business connection is one of the biggest benefits of a nearshore development partnership. Deciding to enter a nearshore development partnership has its benefits and its risks. Thankfully, we feel like the benefits highly outweigh the risks. No matter how perfect a situation may seem, you will want to look at some specific metrics. If you are thinking about hiring nearshore developers to outsource some of the work at your company, be sure to ask these 12 questions before you hire anyone. For more information on outsourcing benefits, visit our blog archive to read countless articles on the benefits of a nearshore development partnership. At Number8, we pair onshore businesses with a dynamic nearshore development team that will effectively get complete development work. Our entire team of nearshore software developers are based in  San Jose, Costa Rica. They are fully trained in agile product development and will produce the solutions your company needs to succeed. Interested in learning more? You can learn more about what we do on our website or call us at (502) 890-7665 today!  

The Top 3 Locations for Outsourcing Software Development

Outsourcing software development has become an increasingly popular path for startups and small businesses alike. Instead of taking on the overhead of hiring employees in house, utilizing a remote workforce allows you to focus on your core business functions while growing at an affordable rate. When it comes to outsourcing, there are a myriad of options available. One can opt to go Offshore, Nearshore or Onshore in terms of finding a remote workforce. Countries farther away are Offshore, those nearby are considered Nearshore, and Onshore means operating within your own country. Depending on your company's origin, there are many pros and cons that come with selecting a specific location to outsource your software development needs. While the U.S. and Canada each have tech reliant economies, the cost associated with doing business there tends to be higher and the demand for skilled workers has resulted in a shortage. Therefore, most businesses are left with the option to take advantage of the resources of a more global market. Here are the top 3 countries for software development in terms of quality and cost:

Latin America

While many South American countries including Peru, Brazil, Colombia and Bolivia are becoming increasingly adept in the tech world, Costa Rica is a popular choice when outsourcing software development work. Their top notch IT programs produce good programmers and their culture has embraced innovation in technology as well as the agile methodology of project management. 

Asia

While India and the Philippines are known for their IT services, China is the leader when it comes to the outsourcing industry in Asia. China produces twice as many graduates as the United States, and as a result has a vast tech advanced work force. Coupled with it's growing economy, China is a hot bed for outsourcing software development tasks. 

Eastern Europe

In Eastern Europe, Poland and the Ukraine dominate the field of outsourced software development work. Both have an abundance of educated software engineers as a result of rich STEM educational programs.  Before outsourcing your company's software development, you'll want to properly vet each agency to ensure a high quality of work. Take language, cultural barriers and possible travel expenses into account as well. Countries with a stable and supportive government offer a more favorable business climate to operate in, and a difference in time zone could reduce the time to market or make communication difficult.  At Number8, we help businesses optimize their operations with onshore, nearshore, and offshore outsourcing. Our teams–both foreign and domestic– provide effective communication and service that allow your business to grow at a rate that keeps up with your market. If you’re interested in learning more about Number8 and what we do, give us a call at (502) 890-7665, or check out our information page here!

7 Industries Making Remote Work Commonplace

With greater schedule flexibility, it's no surprise the trend towards remote work is growing. Whats more, cloud based technology has made working from home easier than ever before with files and data readily accessible. According to CNBC, “More than two-thirds of people around the world work away from the office at least once every week.” Working from the comforts of home (or anywhere with a good wifi connection that is) is enticing when you factor in all the time not spent commuting and sitting in traffic. Additionally, remote workers tend to have more control over their workplace environment, and can usually juggle home and work life responsibilities with more finesse.  As happy employees make for a more productive workforce, many industries seem to be embracing this new kind of work culture.

Here are 7 Industries where Remote Workers are becoming Commonplace:

1. IT 
Remote work is no doubt ripe in the field of information technology. Jobs in security, website development, software engineering, app development, and database administration (just to name a few) can all be done remotely. In fact, many IT companies look to utilize remote workers in order to better offset costs and streamline projects. 
2. Accounting & Finance
Bookkeepers and accountants can usually work from anywhere, often computing payroll and or taxes for clients both big and small. 
3. Customer Service
 Companies that function primarily online through a website rather than a store front need customer service just as much as brick and mortar businesses do. Online tech support jobs tend to be remote and act as a virtual help desk for customers or clients, including assisting with online orders as well as payment processing.
4. Healthcare
 Many administrative jobs in the healthcare industry are now remotely operated. These jobs include handling billing, insurance claims, as well as scheduling appointments.
5. Marketing
 The advertising industry has largely transformed in recent years due to the rise of digital platforms. Whether it's as a graphic designer, content writer, influencer or social media manager, long gone are the days where you need to be in an office to run an ad or promote a business or product. Marketing jobs now come in many different shapes and sizes and can be done from anywhere. 
6. Education-
Due to an increase in online classes being offered, there are more opportunities for teachers to work remotely. For example, many college level classes are being taught online by adjunct professors to better serve non-traditional students. Additionally, those homeschooling or looking for help to prepare for the SATs can do so via virtual tutors.
7. Sales
 Just as the marketing world has changed, so to have sales jobs. Now generating leads is more plausible through the use of social media channels, as well as email or text message marketing. All of this can be done remotely, especially if you're in the real estate industry.   At Number8, we believe one of the keys to achieving your business’s goals is great IT that supports your company. We help businesses access great IT by connecting them with remote workers that utilize best-practice tools and processes. If you’re interested in learning more about Number8 and what we do, give us a call at (502) 890-7665, or check out our information page!

Blue Zones: What They Are & Where to Find Them

In 2003, journalist Dan Buettner discovered 5 places in conjunction with National Geographic, where people tend to live longer and healthier lives than those around the rest of the world. Dubbed the "Blue Zones" because of “the blue circles researchers drew to identify the first one on a map,” the inhabitants of these locations have a high average life expectancy, with large percentages of people living to be over 100. People who live in these 5 regions do so often without the aid of medications and hindrance of chronic illness. Their longevity can be attributed to a lifestyle that includes a healthy diet, exercise and low stress levels. A sense of purpose stems from family, religion, and regular social engagement within their communities. Food is consumed fresh, and consists mostly of plant based dishes made from native vegetables, fruits, fish and nuts. Daily activity dictates that locals traverse by foot, so physical movement, sustainability and socialization come naturally. Visit one of the 5 blue zones and you'll find warm beachy weather and a love for nature. However, even if you never jet set from coast to coast, perhaps there is still a lot one can glean in the hopes of pursuing a better life style. 

The 5 Blue Zones

  • Sardinia, Italy

    • The first zone to ever be identified, Sardinia is home to the biggest population of male centenarians in the world. Due to it's geographical isolation, genes have been passed down from generation to generation containing the M26 marker. This M26 marker has been linked to a longer life span. 
  • Okinawa, Japan

    • Okinawa makes up the south pacific islands of Japan. Here the women happen to live longer than other females across the globe. They value support groups, or what they call “moai" a lifelong group of peers there to help you through life's struggles. They also work hard to develop "ikigai" or a reason for being that helps center, motivate, and fulfill them. 
  • Loma Linda, California

    • The only zone within the U.S., Loma Linda is a city in San Bernardino County, California. The Seventh-day Adventist Church (a Protestant Christian denomination) is prominent in the community. Those that reside here outlive their fellow Americans by a full decade. This is possibly due to a strict adherence to the Sabbath (a day of rest), the fact that their health is central to their faith, and that they don't partake in tobacco or alcohol use. 
  •  Nicoya, Costa Rica

    • Located on Costa Rica's pasific coast, this Latin American paradise has a thriving healthcare system and economy.  The locals have what they call a "plan de vida" or life plan that provides them with a purpose and enables their elders to continue to seek an active life.  
  • Ikaria, Greek

    • Ikaria is an island in the Aegean Sea known for it's islander's pride and traditional values. Here it is normal to live into your 90s. The people come and go as they please, as the concept of time is less rigid than in the modern world. 
No matter where your company calls home, Number8 can help your business connect to top tech talent. If you want to learn more about our consulting process and why we are the perfect offshore software development company to help you reach your company’s goals, then give us a call at (502) 890-7665 today!

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number8’s onshore office is located in Louisville, Kentucky where our Account and Relationship Managers work hard to provide all of our clients with exceptional customer service. We also have consultant offices located in Escazú, Costa Rica and San Pedro Sula, Honduras that give us a strong local presence allowing for top-level recruitment, technical training and low employee turnover.

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