The tech industry is always evolving. It is vital to constantly keep up with emerging trends in order to stay relevant. Outsourcing as a widespread tech resource has had its challenges, but is becoming more and more accepted. Below we have sourced some recent commentary on tech trends that are currently and will continue to affect outsourcing.
Read on for information from current heads in the tech industry and their thoughts on recent tech trends.
Anirban Dutta, director of Global Strategic Business Development at CSC
Anirban Dutta told Ann All of IT Business Edge that because of cloud technology, service providers will be focusing on pricing directly based on outcomes instead of using FTEs (full-time equivalents). Dutta says that customers are more invested in fully managed services that are using outcome-based service level agreements (SLAs).
Keshav R. Murugesh, group chief executive of outsourcing WNS Global Services
In a recent article appearing on Raconteur, Keshav Murugesh said, “gone are the days when outsourcing or the acronym BPO was synonymous with cost-cutting or labor arbitrage.” Murugesh believes instead that business process outsourcing is now business process management. Outsourcing is thought of less as a business transaction, and more as a cohesive system of employees. “...it is about partnering to drive better business outcomes leveraging the domain expertise of the partner, high-end technology and analytics. It is about partnering to ride disruptive business trends, which is a complete change from the humble beginnings of outsourcing for cost efficiency alone. Thus, the change in terminology as well – it is business process management now: managing processes efficiently and smartly to drive sustainable and profitable business growth.”
Raj Samani, chief technology officer for Europe, the Middle East and Africa at Intel Security
Cyber security has always been a high-level concern in the tech industry. Even with so many security advancements, there will always be risks. Samani believes that cyber security will continue to be a priority for many companies which could lead to outsourcing opportunities. “With many companies unable to fill key cyber-security roles, we will see an increase in businesses outsourcing security. Our research found that the most desirable skills are intrusion detection, secure software development and attack mitigation.”
Rebecca Eisner, partner in the Chicago office of law firm Mayer Brown
In a CIO article, Rebecca Eisner explains that integration continues to be a problem as technology advances. “Customers adopting an ever larger number of emerging digital technologies will face an ever-larger integration challenge. Many of the most powerful cloud technologies will require integration efforts comparable to those required to install ERP systems.” To succeed, many companies must look to outsourcing for service integration, incident management, and change management.
At Number8 we strive to stay active and up to date tech trends around the world. We've always known the advantages of outsourcing, and hope to continue promoting a dialogue about how beneficial it is. If you're looking to learn more about outsourcing, or what we do, give us a call today at (502) 893-7665!