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When Small Businesses Should Turn to Outsourcing

Outsourcing is a buzzword right now. Companies, large and small, are seeing the benefits of outsourcing and taking advantage. However, more often than not, the larger companies are the ones who truly take advantage of outsourcing. This is mainly because they have the funds and the work to do so efficiently. That doesn’t mean small businesses can’t benefit from outsourcing. They just have to approach outsourcing for small business wisely. And be sure to only use it when it is sure to benefit the company. So, where does a small business owner start when considering outsourcing? With just that – a consideration.

Pairing the consideration that business could benefit from moving work outside the office with an assessment of the business practice is a good place to start. This way of thinking will ensure that small business owners are making the right decision at the right time. Only once a lot of thought has gone into how outsourcing can help your business will it be time to look into outsourcing options. Follow along to learn what should be considered when looking into outsourcing for small business and where to start.

Four Signs Outsourcing for Small Business Could Help Your Company

1. The Same Problems Keep Coming Up

Every business, big or small, experiences a problem that continues to come up. Maybe it’s a part of a quality assurance checklist that is constantly overlooked. Or, perhaps, the team is unable to effectively deliver one of its promises time and time again. If there’s a particular aspect that the company continues to struggle with, it may be time to outsource that aspect.

There are a couple of questions business owners can ask themselves to determine if outsourcing is the best option. First of all, is there someone within the company who can take the work on? Can they do so without compromising their own set of day to day tasks? Secondly, can the company afford to pay this worker less than what it would cost to hire an outside agency? It’s time to outsource that work and keep the company moving forward if “yes” is not the answer to both questions.

2. Requested Work is Out of Your Wheelhouse

Another time to consider outsourcing is when work requests are coming in that your team cannot handle. Perhaps they don’t have the bandwidth to get it done effectively. Or perhaps the experience just isn’t there. Regardless of the reason, if there is work that needs to be done and your employees don’t have the ability to do it, it may be time to outsource that work. Another opportunity to outsource when work is not in your wheelhouse is when it concerns a chief officer within your company. There are plenty of agencies that supply CMOs, CFOs, or CISOs to companies struggling with filling those positions or functioning without them. That’s one of the beauties of outsourcing — no matter what it is you need, someone out there has it.

3. A Lot of Your Time is Spent on the Same Tasks

Do you find your day-to-day within the office is spent on the same tasks that could be chalked up to housekeeping? Perhaps you’ve observed that some of your most competent workers are spending too much of their time on tasks below their skill level. Regardless of the reason, if you can automate mundane tasks then do so by all means. Find programs to help with social media posting, billing, and additional clerical work, data entry, and the like. For all other tasks that you’d like to delegate to someone that is not a crucial member of your team, outsource. Some tasks can be outsourced to interns, so look at local colleges for interns interested in a career in IT. Other tasks can be outsourced to third-parties, both nearshore and offshore, depending on what kind of turnaround time you’re needing.

4. Your Creativity is Not Meeting What’s In Demand

Most companies that deal with website design, inbound marketing, or social media management have a grasp on creative tasks. Whether it’s an entire design team that remains in-house or a single person who is an expert in all things creative, if your company is cranking out design work, there is a designer on staff. While a single creative member or a team of designers can get a massive amount of work done, what will you do if a client requests video work? It’s not feasible to hire an entire video department for a one-off project, but you can adjust your pricing to cover outsourcing a video project.

Outsourcing may add a few lines to your company’s month-to-month balance sheet, but the benefits of it often far outweigh the cost. When applied correctly, to the appropriate aspects of a small business, outsourcing can be extremely beneficial. At Number8, we offer nearshore outsourcing services to a variety of business across the United States who need help with developmental work. If you’re looking for a team of experienced developers to help your small business churn out software development, contact us by calling 502-890-7665 today!

Preparing for the Remote Work Culture

If you’re making the transition to remote work after working in an office from 9-5, 5 days a week, you’ll quickly learn a notable difference in the work culture. Whether you’re looking to work from home or are an employer wanting to outsource tasks, getting familiar with the customs of those who work remotely will help you know what to expect.

Here are 3 unwritten rules of remote work:

1. Everything starts on time.

Because you’re not sitting in traffic during your morning commute, there’s really no excuse for being late. In the remote world, meetings start on time down to the minute. One of the biggest benefits of working from home is that it allows you to better manage every minute of your day. Couple that with the fact that you could be collaborating with someone in a different time zone, and every minute really starts to count. To make sure you don’t experience a technical delay, get used to checking your equipment early each morning.

2. Communication is key.

Sure, communication is key in any work situation. But when you’re communicating with someone who isn’t sitting in the next cubicle, it becomes even more prudent. In fact, 90% of how we communicate is nonverbal, so if you’re working remotely online, it can be easy for a few things to get lost in translation. Expect to over communicate by being prompt in your responses and utilizing the many tools available to you. Remember that the tone of online communication tends to be straightforward and casual. When it applies, provide links or visual examples for full transparency. Shared calendars and collaborative applications can help to keep everyone on the same page, whether it be project deadlines, tasks or vacation days. 

3. Nurture workplace relationships.

Yes, workplace relationships are still a thing when you work from home. While they can be hard to cultivate because of language barriers and time zones, a good workplace dynamic is an invaluable asset and can help ensure a project’s success. Taking the time to build camaraderie through friendly correspondence can go a long way. When possible, opt for an in person meeting, video or phone call, and consider using a chat app for water cooler talk.

As an employer, think about implementing a remote work policy to help establish standards and keep everyone accountable. A company mission can help communicate your vision and values, and as a result keep remote employees motivated.

At Number 8, we help companies connect with qualified remote employees to help with software development. We also focus on helping companies improve their internal IT processes. If you’re interested in learning more about Number8 and what we do, give us a call at (502) 890-7665, or check out our information page here!

How Business Practices in Costa Rica Differ from Those in the United States

business practices in costa ricaBusiness, like language, varies from country to country across the world. From common practices to appropriate communication techniques, there are a lot of nuances to take into consideration when working with someone from another area. In some countries, like Japan, silence is valued over constant conversation. In others, like Germany, punctuality is preferred over flexibility. While some differences are vast, others are minor. When it comes to how business practices in Costa Rica differ from those in the United States, the differences are vast.

Costa Rica could not be much more different than the United State. From the landscape to the climate, there aren’t many similarities to be found between the two. However, both countries have growing populations with even faster-growing interests in web-based work and software development. Because of this mutual interest, Costa Rica is quickly becoming a go-to for U.S.-based companies needing nearshore development. Due to this growing interest centered around international business, it is important to understand business practices in Costa Rica and proper business etiquette.

7 Important Business Practices to Remember When Working with Costa Ricans

1. Appointments Are Always Flexible

Costa Ricans are not known for being the strictest of people when it comes to punctuality. Due to their more relaxed approach to time management, business appointments do not always start right on time. In fact, some websites who cover business practices in Costa Rica recommend bringing a book to your next meeting in case you have to wait for an extended amount of time. Due to this approach, business meetings often last longer than scheduled.

2. Consistent Reminders of Meetings Are Necessary

This differentiation between Costa Ricans and Americans stems from the Costa Rican pura vida lifestyle and their flexibility with time. Due to their busy lifestyles, Costa Rican business partners need constant reminders of pre-scheduled meetings. It is recommended to send appointment reminders a week before the meeting then two days prior to the meeting, with a final reminder going out the day of.

3. Put An Emphasis on Small Talk

Most differences between how business is done in the United States and Costa Rica stem from their pura vida lifestyle. While businesspeople in the United States often get straight to the point, Costa Ricans like to take their time. It’s important to emphasize small talk during business meetings with Costa Ricans. Speaking on topics like the weather, general news, or the latest sports scores are completely acceptable and welcome.

4. Networking is Highly Important

When compared to the United States, the population of Costa Rica is small. With only 5 million people in the country, networking plays a huge role in business growth. It’s important to get out there and discuss current business ventures and possible future business endeavors with the community. The small, tight-knit community can open up partnerships and opportunities with fellow businesspeople that may have gone unnoticed without networking. Due to the closeness of the Costa Rican community, and the importance of networking, it is crucial that you keep your comments respectful and your intentions honest.

5. Business Attire is Still Preferred in Professional Settings

Costa Rica’s beautiful beaches and lush jungles may lead you to think that casual attire is acceptable throughout the country; however, the opposite is true in a business setting. Despite their laid back lifestyles, Costa Ricans still hold looking professional to high regard. Men are often found in dress pants paired with long sleeve shirts. Most opt for a jacket over a tie, unlike businessmen in the United States. Women’s wardrobe choices vary from business suits to more fanciful dresses, with plenty of accessories, depending on the event.

6. Titles Are Very Important To Costa Ricans

Titles are very important to Costa Ricans, especially those that hold professional or political titles. While professional titles are important to businesspeople in the United States, too, the titles of Costa Ricans differ greatly. Costa Rican men use both their father’s and mother’s names in correspondence, but only use their father’s names when introducing themselves. While businesspeople in the United States often have one surname and are fine with being called by their first name, in Costa Rica one must be invited to refer to the other by their first name. It is even seen as rude to call a Costa Rican by their first name without being invited to do so.

7. Negotiations Will Take Time

Business decisions are expected to take longer in Costa Rica than they are in the United States. This is because business decisions are made between all involved parties within the business which means there is a lot of bureaucracy to navigate. Additionally, because of the close community of networkers, business decisions and negotiations are often made over dinner, in a more relaxed environment, which can stretch out the process.

While Costa Rica is not on the other side of the world, business culture in Costa Rica is quite different when compared to the United States. With the more relaxed approach to time management and decision making, Costa Ricans do business at a slower pace. The close-knit community throughout the country means that there is a personal level to the business whereas there is often a strict line between business and personal life in the United States. Despite the differences, partnerships between businesses in the United States and Costa Rica continue to thrive in web-based work and software development.

At Number8, we connect businesses in the United States looking for development work with nearshore developers based in Costa Rica. We focus on assisting companies with improving their internal IT processes to ensure smoother business for everyone. If you are interested in learning more about what we do at Number8, give us a call at (502) 890-7665 today!

3 Things That Set Number8 Apart

With so many options for IT consulting and agile software development, why choose Number8?

1. We offer a blended model.

At Number8, we offer all the benefits of typical offshore tech support with nearshore capabilities. Our headquarters are based out of Louisville, Kentucky and we have technical professionals throughout the U.S. We also have more than 100 associates in a total of six countries including our offshore team in Latin America and nearshore office location in San Jose, Costa Rica. Whether the need is local or can be handled off-site, we are able to work with our U.S. clients in their timezone and language with the best possible mix of development assistance.

2. We treat our employees differently.

It’s our mission at Number8 to give our associates and IT contractors the opportunity to develop a rewarding and challenging career while enjoying the best possible work-life balance. We pride ourselves on our employee retention rate and value building long term partnerships with our clients as a result of it.

We also understand just how important family is and the ability to have a flexible work schedule is a major benefit of working remotely. For example, one of our Junior Developers John Lewis, who came onboard about a year ago, has recently decided to shared his story with the Number8 family. After the passing of his wife last April, he now lives in Costa Rica with his three children.

“N8 is an incredibly unique company and I think that comes from its foundations. The entire team as well as my clients have been incredibly supportive during what has been a depressive period for me. I couldn’t work for a month, and though I thought I would lose my job I didn’t. I can’t even count the number of times someone has asked me if I needed anything. Though Christmas was particularly hard for us, as it was my wife’s favorite holiday and our gifts from the U.S. were stuck in customs, Number8 surprised us again. Literally the only things under the tree were the gifts that Number8 gave to my children. I am so grateful to Number8 for all the resources that they’ve put at my disposal. I honestly cannot express it any more because it is so emotional for me. To everyone who has supported me, I can’t say thank you enough.”

3. We are experienced in a breadth of programming languages.

Having been in the custom software development business for several years, our professionals specialize in a full range of programming languages and skill sets including:

-Microsoft .Net     -ASP.Net     -Javascript     -LINQ Visual Studio

-C++/C#         -MySQL       -Oracle       -OO Development

-Microsoft SQL Server        -Ruby         -Agile Development and Scrum.

Additionally, we do a considerable amount of Java development, and a lot of front-end development using javascript MVC frameworks like Angular, Knockout, Ember and Backbone. We also have software development teams working in PHP (Aura, Yii, Zend, Laravel, Symfony, Phalcon, CodeIgniter, Cake).

At Number8, we connect companies with IT talent and software developers that are fully trained in product development. By encouraging talent to come up with creative solutions, they remain motivated and positively contribute to a healthy company culture. If you’re interested in learning more about Number8 give us a call at (502) 890-7665.

The Top 3 Locations for Outsourcing Software Development

Outsourcing software development has become an increasingly popular path for startups and small businesses alike. Instead of taking on the overhead of hiring employees in house, utilizing a remote workforce allows you to focus on your core business functions while growing at an affordable rate.

When it comes to outsourcing, there are a myriad of options available. One can opt to go Offshore, Nearshore or Onshore in terms of finding a remote workforce. Countries farther away are Offshore, those nearby are considered Nearshore, and Onshore means operating within your own country. Depending on your company’s origin, there are many pros and cons that come with selecting a specific location to outsource your software development needs.

While the U.S. and Canada each have tech reliant economies, the cost associated with doing business there tends to be higher and the demand for skilled workers has resulted in a shortage. Therefore, most businesses are left with the option to take advantage of the resources of a more global market. Here are the top 3 countries for software development in terms of quality and cost:

Latin America

While many South American countries including Peru, Brazil, Colombia and Bolivia are becoming increasingly adept in the tech world, Costa Rica is a popular choice when outsourcing software development work. Their top notch IT programs produce good programmers and their culture has embraced innovation in technology as well as the agile methodology of project management. 

Asia

While India and the Philippines are known for their IT services, China is the leader when it comes to the outsourcing industry in Asia. China produces twice as many graduates as the United States, and as a result has a vast tech advanced work force. Coupled with it’s growing economy, China is a hot bed for outsourcing software development tasks. 

Eastern Europe

In Eastern Europe, Poland and the Ukraine dominate the field of outsourced software development work. Both have an abundance of educated software engineers as a result of rich STEM educational programs. 

Before outsourcing your company’s software development, you’ll want to properly vet each agency to ensure a high quality of work. Take language, cultural barriers and possible travel expenses into account as well. Countries with a stable and supportive government offer a more favorable business climate to operate in, and a difference in time zone could reduce the time to market or make communication difficult. 

At Number8, we help businesses optimize their operations with onshore, nearshore, and offshore outsourcing. Our teams–both foreign and domestic– provide effective communication and service that allow your business to grow at a rate that keeps up with your market. If you’re interested in learning more about Number8 and what we do, give us a call at (502) 890-7665, or check out our information page here!

Unexpectedly Losing a Key Team Member- How to Keep Things Moving Along

It happens to the best of us. Things go wrong in business, sometime the best employees quit, and it can be hard for any team to move on.

Preparing for the loss of a leader is good practice to ensure that things get back up and running as smoothly as as possible, as soon as possible, should such a situation befall your company. Here’s how to handle the unexpected exit of a key employee, and minimize any disruption to the day to day operations.

1. Decide privately who is going to fill what role before breaking the news to the rest of the team.

Take the time to fully evaluate the company’s needs and explore all the options available. Whether you decide to promote internally or take the time to find an externally qualified candidate, having a clear direction and temporary solution in place will help prevent a drop in morale and overall productivity.

2. Tell everyone at the same time so they all receive the same information.

Clear communication is necessary in order to avoid inaccuracies and gossip from spreading around the office and instill a sense of leadership.

3. Remain positive and grateful for the lost team member’s contribution.

While everyone is essentially replaceable, you want your remaining team members to feel valued and supported professionally as well as personally. Exhibiting excitement for the lost employee’s success, even if it’s not with you, not only prevents future turnover, it leaves the door open for opportunities yet to come.

4. Conduct an exit interview.

Even though they are leaving, it’s important to find out why. This is a great moment for constructive criticism. Ask them how they would describe the culture as an employee, and what changes they would make if they could, etc. Gaining such insight allows for your team and company to improve and continue to keep employees that are integral assets.

Lastly, be prepared to offer support to your team as roles change, or take on more yourself to make up for the gap during this transition. Doing so will be key in succeeding with as well as finishing current projects.

At Number8, we help project managers connect with highly trained and efficient IT support to help reach company goals. If you’re interested in learning more about Number8 and what we do, give us a call at (502) 890-7665, or check out our information page!

4 Artificial Intelligence Trends to Watch

We probably haven’t fully realized the extent to which AI has already been incorporated into our everyday lives. The Internet of Things (IOT), commonly thought of as smart devices, have now come to include household appliances, as well as handheld phones and speakers; all of which are voice activated and designed to follow through with commands. This much is clear: how we are currently interacting with technology is vastly reshaping the tech industry, and it has everything to do with artificial intelligence. 

Both companies and governments are racing to develop the latest artificial intelligence platforms, with potential even in the medical and political arenas on the horizon. As automation continues to grow, so do cloud based solutions; providing the need for on demand storage. While people are quick to jump to the conclusion that AI is going to create a mass job exodus, it could very well fuel job creation as well. For example, there is a shortage of AI researches and engineers, and demand for those who can compile data efficiently. What follows are 4 AI trends to watch, and how they might affect the industry as we know it. 

4 Important AI Trends

  1. Logistics

    When it comes to coordinating facilities and supplies on a large scale, the robotic workforce is already taking over. Warehousing and distribution companies like Amazon are putting AI to work sorting and finding packages; a job that was once labor intense. 

  2. Automobiles

    The auto industry has grown leaps and bounds from OnStar vehicle and safety features. Artificial intelligence has allowed Tesla to bring the very first self driving cars to the street. Additionally, assisted driving features like automatic braking, parallel parking, and traffic alerts are now standard. The future holds more innovation, as Uber looks to implement driver-less cars. AI also continues to improve everything from automobile testing to software updates, problems and repairs.

  3. Data Analytics

    Many platforms are already running off of AI because it is simply better at analyzing data. AI algorithms are determined by machine learning from large amounts of data. Intelligent apps are able to make decisions based on patterns of behavior from said data. This is how music apps like Pandora and Spotify are able to recommend songs. Facebook for example already predetermines what users will or will not see, based off of their user data.

    As a result, AI platforms tend to be better at detecting security threats, fraudulent transactions or behavior. Additionally, when it comes to customer service, chat-bots are becoming popular with financial institutions in that they enable them to have virtual assistants 24/7. These chat bots are able to answer a customer’s questions based off of prior frequently asked and answered questions. Even e-commerce is utilizing AI in terms of price fluctuations and targeted ads. For example, an item’s price can change on it’s own based on how many times it is being viewed, or sits in a cart. Specific buyer habits and personas are also being gathered via membership or reward cards.

  4. Content Creation

    Surprisingly, AI will affect both white and blue collar jobs as many marketing strategies now include some form of AI wether it be via custom videos, social media posts, or emails. In fact, articles are already being published from many reputable news outlets using not journalists, but artificial intelligence. AI is specifically useful when it comes to writing many variations of the same message, or financial summaries and earnings reports where numbers are merely being translated.

At Number8, we connect companies with IT talent and software developers that are fully trained in product development. By encouraging talent to come up with creative solutions, they remain motivated and positively contribute to a healthy company culture. If you’re interested in learning more about Number8 and what we do, give us a call at (502) 890-7665, or check out our information page.

5 Myths of Working With an Offshore Development Team

Working with an offshore development team is becoming a popular alternative staffing solution in the software industry. Not only does it reduce operating costs, but it allows a company to build a team at their own pace. However, offshoring work comes with it’s fair share of misconceptions.

Here are a few common myths about the pitfalls of working with an offshore development team.

  1. The quality of the work will be poor.

    While trusting remote workers is reasonably hard for any employer or company to do, reputable offshore development teams have proven to help tech companies advance within the industry. As long as a partnership and relationship is established, and industry standard benchmarks are relied upon, the quality of work received will not be lacking.

  2. It takes jobs away.

    The fact of the matter is that U.S. based tech companies are facing a shortage of IT professionals. Offshoring some of the workload actually frees up current staff to work on reaching their goals. Developing the company’s end products is always more worthwhile than working on lesser routine and task oriented maintenance.

  3. It’s a security risk.

    Depending on the type of work that is being offshored, data privacy and intellectual property breaches can be a concern. Unfortunately, these security risks are just as likely to happen onshore as they are off it. Detailed contracts outlining who is liable can help curb risks and ensure everyone is compliant in terms of security needs. 

  4. We won’t be able to communicate with one another.

    In addition to the possible language barrier that comes with having offshore employees, there are also varying idioms, gestures, customs, and behavior norms that can throw communication off kilter. However, it is in no way impossible to find an offshore team that is either fluent in english, comfortable with a specific dialect, or capable of communicating through the right channel. In today’s world we are all connected online, and the agile project management method is specifically known for enabling more transparency between working partners. The idea that one cannot work in unison with those from other cultures is at most an antiquated idea as email, video chatting, and instant messaging allow for those from around the world to communicate with one another better than ever before.

  5. The time gap will mean a lag in productivity.

    In the IT world, completing projects quickly is crucial as ideas and and new technologies are always evolving. Depending on the geographical location of overseas partners, offshoring can often mean a difference in time zones and work day hours between teams. While this understandably seems worrisome, it’s important to remember there are many countries where part of the work day overlaps. Therefore collaboration can take place. If this isn’t the case, many companies make the difference in time zones work for them with round the clock support between both countries and teams.

Finding the right partners to grow your team and business is an essential ingredient for success. Why not utilize resources from around the world and open your company up to the best the industry has to offer?

At Number8, we help companies create software products with the help of offshore development. If you questions about our consulting process and why we are the right offshore software development company for your team to work with, then give us a call at (502) 890-7665 today!