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Preparing for the Remote Work Culture

If you’re making the transition to remote work after working in an office from 9-5, 5 days a week, you’ll quickly learn a notable difference in the work culture. Whether you’re looking to work from home or are an employer wanting to outsource tasks, getting familiar with the customs of those who work remotely will help you know what to expect.

Here are 3 unwritten rules of remote work:

1. Everything starts on time.

Because you’re not sitting in traffic during your morning commute, there’s really no excuse for being late. In the remote world, meetings start on time down to the minute. One of the biggest benefits of working from home is that it allows you to better manage every minute of your day. Couple that with the fact that you could be collaborating with someone in a different time zone, and every minute really starts to count. To make sure you don’t experience a technical delay, get used to checking your equipment early each morning.

2. Communication is key.

Sure, communication is key in any work situation. But when you’re communicating with someone who isn’t sitting in the next cubicle, it becomes even more prudent. In fact, 90% of how we communicate is nonverbal, so if you’re working remotely online, it can be easy for a few things to get lost in translation. Expect to over communicate by being prompt in your responses and utilizing the many tools available to you. Remember that the tone of online communication tends to be straightforward and casual. When it applies, provide links or visual examples for full transparency. Shared calendars and collaborative applications can help to keep everyone on the same page, whether it be project deadlines, tasks or vacation days. 

3. Nurture workplace relationships.

Yes, workplace relationships are still a thing when you work from home. While they can be hard to cultivate because of language barriers and time zones, a good workplace dynamic is an invaluable asset and can help ensure a project’s success. Taking the time to build camaraderie through friendly correspondence can go a long way. When possible, opt for an in person meeting, video or phone call, and consider using a chat app for water cooler talk.

As an employer, think about implementing a remote work policy to help establish standards and keep everyone accountable. A company mission can help communicate your vision and values, and as a result keep remote employees motivated.

At Number 8, we help companies connect with qualified remote employees to help with software development. We also focus on helping companies improve their internal IT processes. If you’re interested in learning more about Number8 and what we do, give us a call at (502) 890-7665, or check out our information page here!

What to Look For In a Nearshore Development Partnership

More and more throughout the United States, development work for web-based companies is moving out of the country. The reason that a company decides to look for offshore or nearshore developers is different from situation to situation. Some reasons for looking into nearshore outsourcing can include budget restrictions preventing the company from expanding in-house or office spacing being too limited to hire additional in-house developers. Regardless of the reason that a company decides to enter a nearshore development partnership, there are things to look for in the hired team.

Location

One of the main motivators behind web-based companies using nearshore outsourcing for development work is the fact that nearshore developers are usually in the same time zone as the company. If they aren’t in the same time zone, they are in a time zone with operating hours more similar to the company’s. This has a lot of benefits in regards to communication than working an outsourcing company located in India or another country on the opposite side of the world. Nearshore development partnerships are often established for this reason.

By operating in the same, or similar, business hours companies enjoy the benefit of being able to discuss problems in real time with their development counterparts. Being able to quickly address and resolve development issues results in faster turnaround times and happier clientele. When looking for a nearshore development partnership, consider the time zone potential teams are in and how that will affect your business.

Communication

When considering nearshore development companies to partner with, it is also important to consider if there will be a language barrier. While most nearshore development companies employ people who speak fluent English, some do not. Clear communication is a huge part of a successful partnership and a necessity for getting development work done quickly and correctly. Being able to communicate clearly and effectively will also affect how the business operates between the onshore employees and their counterparts. Without an open line of communication, it doesn’t really matter whether the nearshore development team is operating in the same hours as the onshore company or not. If the two teams cannot work together without a language barrier then the IT project will ultimately end up failing.

Quality

Companies searching for a nearshore development team to partner with should also assess the quality of the development team’s work. Does the team you’re considering partnering with have a portfolio of previous work they’ve done? Can they offer you statistics on how many projects they’ve successfully completed? It’s difficult to forge a successful partnership with so many miles between locations. Therefore, it is important that the team you choose for a nearshore development partnership is a strong one. Companies should trust their developers to complete projects on time and turn around workloads in a timely manner. There is nothing wrong with asking for statistics on project completions, turnaround times, and more. High quality work from a nearshore development team will be pertinent to your success as a company. Don’t be afraid to ask for proof of the quality of a company’s work.

Turnover

In a recent study, the 7th Annual Conference on Information Science, Technology, and Management revealed that the turnover rate of software developers in India falls between 30 and 40 percent. In comparison, the turnover rate of Americans in the IT industry sits at 13.2%. By choosing to forge a nearshore development partnership, your entering into an IT sector with a substantially lower turnover rate. This, in turn, opens up opportunities to work with the same development team over multiple projects. Familiarity with how a team member communicates, delivers work, and executes tasks only improves project turnaround time. It also improves the business relationship, in general. Being able to establish a long-term business connection is one of the biggest benefits of a nearshore development partnership.

Deciding to enter a nearshore development partnership has its benefits and its risks. Thankfully, we feel like the benefits highly outweigh the risks. No matter how perfect a situation may seem, you will want to look at some specific metrics. If you are thinking about hiring nearshore developers to outsource some of the work at your company, be sure to ask these 12 questions before you hire anyone. For more information on outsourcing benefits, visit our blog archive to read countless articles on the benefits of a nearshore development partnership.

At Number8, we pair onshore businesses with a dynamic nearshore development team that will effectively get complete development work. Our entire team of nearshore software developers are based in  San Jose, Costa Rica. They are fully trained in agile product development and will produce the solutions your company needs to succeed. Interested in learning more? You can learn more about what we do on our website or call us at (502) 890-7665 today!

 

How Business Practices in Costa Rica Differ from Those in the United States

business practices in costa ricaBusiness, like language, varies from country to country across the world. From common practices to appropriate communication techniques, there are a lot of nuances to take into consideration when working with someone from another area. In some countries, like Japan, silence is valued over constant conversation. In others, like Germany, punctuality is preferred over flexibility. While some differences are vast, others are minor. When it comes to how business practices in Costa Rica differ from those in the United States, the differences are vast.

Costa Rica could not be much more different than the United State. From the landscape to the climate, there aren’t many similarities to be found between the two. However, both countries have growing populations with even faster-growing interests in web-based work and software development. Because of this mutual interest, Costa Rica is quickly becoming a go-to for U.S.-based companies needing nearshore development. Due to this growing interest centered around international business, it is important to understand business practices in Costa Rica and proper business etiquette.

7 Important Business Practices to Remember When Working with Costa Ricans

1. Appointments Are Always Flexible

Costa Ricans are not known for being the strictest of people when it comes to punctuality. Due to their more relaxed approach to time management, business appointments do not always start right on time. In fact, some websites who cover business practices in Costa Rica recommend bringing a book to your next meeting in case you have to wait for an extended amount of time. Due to this approach, business meetings often last longer than scheduled.

2. Consistent Reminders of Meetings Are Necessary

This differentiation between Costa Ricans and Americans stems from the Costa Rican pura vida lifestyle and their flexibility with time. Due to their busy lifestyles, Costa Rican business partners need constant reminders of pre-scheduled meetings. It is recommended to send appointment reminders a week before the meeting then two days prior to the meeting, with a final reminder going out the day of.

3. Put An Emphasis on Small Talk

Most differences between how business is done in the United States and Costa Rica stem from their pura vida lifestyle. While businesspeople in the United States often get straight to the point, Costa Ricans like to take their time. It’s important to emphasize small talk during business meetings with Costa Ricans. Speaking on topics like the weather, general news, or the latest sports scores are completely acceptable and welcome.

4. Networking is Highly Important

When compared to the United States, the population of Costa Rica is small. With only 5 million people in the country, networking plays a huge role in business growth. It’s important to get out there and discuss current business ventures and possible future business endeavors with the community. The small, tight-knit community can open up partnerships and opportunities with fellow businesspeople that may have gone unnoticed without networking. Due to the closeness of the Costa Rican community, and the importance of networking, it is crucial that you keep your comments respectful and your intentions honest.

5. Business Attire is Still Preferred in Professional Settings

Costa Rica’s beautiful beaches and lush jungles may lead you to think that casual attire is acceptable throughout the country; however, the opposite is true in a business setting. Despite their laid back lifestyles, Costa Ricans still hold looking professional to high regard. Men are often found in dress pants paired with long sleeve shirts. Most opt for a jacket over a tie, unlike businessmen in the United States. Women’s wardrobe choices vary from business suits to more fanciful dresses, with plenty of accessories, depending on the event.

6. Titles Are Very Important To Costa Ricans

Titles are very important to Costa Ricans, especially those that hold professional or political titles. While professional titles are important to businesspeople in the United States, too, the titles of Costa Ricans differ greatly. Costa Rican men use both their father’s and mother’s names in correspondence, but only use their father’s names when introducing themselves. While businesspeople in the United States often have one surname and are fine with being called by their first name, in Costa Rica one must be invited to refer to the other by their first name. It is even seen as rude to call a Costa Rican by their first name without being invited to do so.

7. Negotiations Will Take Time

Business decisions are expected to take longer in Costa Rica than they are in the United States. This is because business decisions are made between all involved parties within the business which means there is a lot of bureaucracy to navigate. Additionally, because of the close community of networkers, business decisions and negotiations are often made over dinner, in a more relaxed environment, which can stretch out the process.

While Costa Rica is not on the other side of the world, business culture in Costa Rica is quite different when compared to the United States. With the more relaxed approach to time management and decision making, Costa Ricans do business at a slower pace. The close-knit community throughout the country means that there is a personal level to the business whereas there is often a strict line between business and personal life in the United States. Despite the differences, partnerships between businesses in the United States and Costa Rica continue to thrive in web-based work and software development.

At Number8, we connect businesses in the United States looking for development work with nearshore developers based in Costa Rica. We focus on assisting companies with improving their internal IT processes to ensure smoother business for everyone. If you are interested in learning more about what we do at Number8, give us a call at (502) 890-7665 today!

3 Things That Set Number8 Apart

With so many options for IT consulting and agile software development, why choose Number8?

1. We offer a blended model.

At Number8, we offer all the benefits of typical offshore tech support with nearshore capabilities. Our headquarters are based out of Louisville, Kentucky and we have technical professionals throughout the U.S. We also have more than 100 associates in a total of six countries including our offshore team in Latin America and nearshore office location in San Jose, Costa Rica. Whether the need is local or can be handled off-site, we are able to work with our U.S. clients in their timezone and language with the best possible mix of development assistance.

2. We treat our employees differently.

It’s our mission at Number8 to give our associates and IT contractors the opportunity to develop a rewarding and challenging career while enjoying the best possible work-life balance. We pride ourselves on our employee retention rate and value building long term partnerships with our clients as a result of it.

We also understand just how important family is and the ability to have a flexible work schedule is a major benefit of working remotely. For example, one of our Junior Developers John Lewis, who came onboard about a year ago, has recently decided to shared his story with the Number8 family. After the passing of his wife last April, he now lives in Costa Rica with his three children.

“N8 is an incredibly unique company and I think that comes from its foundations. The entire team as well as my clients have been incredibly supportive during what has been a depressive period for me. I couldn’t work for a month, and though I thought I would lose my job I didn’t. I can’t even count the number of times someone has asked me if I needed anything. Though Christmas was particularly hard for us, as it was my wife’s favorite holiday and our gifts from the U.S. were stuck in customs, Number8 surprised us again. Literally the only things under the tree were the gifts that Number8 gave to my children. I am so grateful to Number8 for all the resources that they’ve put at my disposal. I honestly cannot express it any more because it is so emotional for me. To everyone who has supported me, I can’t say thank you enough.”

3. We are experienced in a breadth of programming languages.

Having been in the custom software development business for several years, our professionals specialize in a full range of programming languages and skill sets including:

-Microsoft .Net     -ASP.Net     -Javascript     -LINQ Visual Studio

-C++/C#         -MySQL       -Oracle       -OO Development

-Microsoft SQL Server        -Ruby         -Agile Development and Scrum.

Additionally, we do a considerable amount of Java development, and a lot of front-end development using javascript MVC frameworks like Angular, Knockout, Ember and Backbone. We also have software development teams working in PHP (Aura, Yii, Zend, Laravel, Symfony, Phalcon, CodeIgniter, Cake).

At Number8, we connect companies with IT talent and software developers that are fully trained in product development. By encouraging talent to come up with creative solutions, they remain motivated and positively contribute to a healthy company culture. If you’re interested in learning more about Number8 give us a call at (502) 890-7665.

3 Ted Talks That Will Change the Way You Think About Work

Sometimes we all need a little pick me up during the work week. What better way to reboot the mind and motivate ourselves to keep carrying on than a really good Ted Talk? Here are our favorite talks that will help change the way you think about stress and work.

Kelly McGonigal- How to Make Stress Your Friend

In her 2013 Ted Talk, Psychologist Kelly McGonigal challenges the idea that stress is the cause of all our problems by siting a study that illustrates stress is actually only harmful if you believe it is. In this study, participants who experienced stress, but didn’t believe it was harmful, had a lower risk of death than those with less stress.  According to McGonigal, “How you think and act can transform your experience of stress.” Instead of viewing signs of anxiety and stress as the body failing to cope, think of it as the body getting energized and rising to a challenge. Re-framing the way we perceive stress often results in a healthier stress response, or what McGonigal calls a “biology of courage.”

Stressed at work? Watch it here: 

Shawn Achor- The Happy Secret to Better Work

Psychologist Shawn Achor’s 2011 Ted Talk aims to reverse the status quo when it comes to our formula for happiness and success. According to Achor, “Success is predicted by optimism levels, social support and your ability to see stress as a challenge instead of a threat.” Though we tend to think that working harder will give us more success and more success will make us happier, we are always changing the definition of success. “If happiness is on the opposite side of success,” says Achor, “your brain never gets there.” Instead, we should make use of what he calls the “happiness advantage.” When we’re happy, our brain performs better. This is because in addition to making us positive, dopamine also turns on all the learning centers in our brain. As a result, we’re often more productive when we’re happy and every single business outcome improves.

Interested in the happiness advantage? Watch here:

Theresa Glomb- Let’s Make Work Better

Organizational Psychologist Theresa Glomb’s Ted Talk addresses the negative conversation we so often have around work and offers advice on how we can take more power over our work lives. According to Glomb, the bad things that happen at work can have as much as 5 to 10 times the impact on our mood than the good things. To remedy this “asymmetry affect,” Glomb offers a few tricks to make us happier at work. Namely, work hard, have fun, choose kind and be present.

Looking for a fresh perspective at work? Watch here:

At Number8, we connect companies with IT talent and software developers that are fully trained in product development. By encouraging talent to come up with creative solutions, they remain motivated and positively contribute to a healthy company culture. If you’re interested in learning more about Number8 give us a call at (502) 890-7665. 

How to Approach Project Management the Agile Way

An agile approach to project management has become prolific within many industries ranging from software development, construction and even marketing. Approaching a project the agile way ensures the product meets the client’s needs in a timely manner. The agile method also specifically makes room for improvements along the way rather than at the end when a lot of effort has already gone into the finished product. The result is often a shorter development cycle and quicker product release.  

However, an agile project manager’s duties differ from that of a traditional one’s. While the typical project manager is tasked with communication and quality control and manages the scope, cost, risk and personnel, many of these responsibilities are spread throughout the team in an agile workforce. 

Agile encourages team members to determine how to best achieve their tasks, report on their progress and determine their own schedule. Instead of a project manager, teams evaluate their own time and cost as they move through their work. Project goals are set by what is called a “product owner” and an agile project manager is referred to as a “scrum master.” 

The scrum master (or agile project manager) deals with problems as they arise and handles interruptions so his or her team can focus on the work at hand. This often comes in the form of facilitating meetings and discussions, removing progress blockers and setting priorities.

While traditional project management dictates a detailed master plan that must be followed, the agile way aims to determine the requirements as the project progresses. For this reason, an agile project manager tends to only be utilized in particularly larger complex projects. 

When approaching project management through the agile mindset, one must:

Be Flexible

Agile is built to incorporate regular feedback, updates and changes in requirements. While it’s important to understand the end goal and overall scope of a project from the start, an agile project has many cycles to it’s completion. Therefore, an agile project manager must be flexible enough to work with what is thrown their way rather than adhere to an unchangeable itinerary. 

Prioritize Client Satisfaction

At the end of the day, project management has always been done in the name of customer service. This is perhaps exemplified in the agile model as a project manager is in constant flux when it comes to meeting a client’s ever changing needs. It’s important therefore to remember that the end goal is to ultimately satisfy the client even if it’s at cost to the original plan.

Embrace Meetings

Coordinating with team members, stakeholders and clients still remains a large part of an agile project manager’s role. The agile methodology embraces daily meetings often called “scrums” where everyone participates in team transparency. During these scrums, everyone shares what they accomplished the day before as well as what they are working on that day. These are brief workflow updates and can even be done standing up. If not done in person, video conferences are another way of establishing accountability. 

Be Prepared to Problem Solve

Central to an agile project manager’s responsibilities is the ability to quickly adapt and correct course when need be. Continuous improvement ultimately saves valuable resources by reducing the risk of a larger scale failure in the end.

At Number8, we help project managers connect with highly trained and efficient IT support to help reach company goals. If you’re interested in learning more about Number8 and what we do, give us a call at(502) 890-7665, or check out our information page!

The Benefits of Working Remotely from a Number8 Developer

This week on the blog, one of our very own developers turned team leaders, Max Madrigal shares his experience with working remotely.

Having joined the Number8 team in 2013, Max worked as a developer for 3 years. During that time he was given the opportunity to grow into a leadership role, and as a result has been a team lead for nearly 4 years now.

How did Max know he wanted to work remotely?

“After trying to have my own company in Costa Rica, I realized I wanted a job that could offer me a similar lifestyle to that of an entrepreneur. Though running my own company didn’t work out, the experience really taught me how to manage my own time.”

With the help of a few referrals, Max came aboard Number8.

“The recruiters at Number8 really helped me hone my English language skills. They saw something in me and took the time to pair me with the right customer.”

Everyday Madrigal enjoys the diversity of working remotely.

“I get to interact with people from all different backgrounds, and often in many different parts of the world.” And even though he often works from home or in an internet cafe, everyday is different. “I’m always meeting new people and doing new things; whether it’s researching solutions or developing new tech.”

Max is in charge of two development teams. 

As team lead, Max is tasked with reviewing their progress, coordinating meetings with the customer, as well as helping his team solve issues as they arise. “Often we work in the time zone of the user so we can have meetings with them.”

One of the many benefits of working remotely for Max has been the ability to travel.

Hungary, Colombia, Guatemala, Chicago, Argentina, Chile, Panama and Honduras are among the many places Madrigal has checked off his bucket list. He also spent 5 months in Europe exploring Germany, London, Venice, France and Norway, where he was able to see the northern lights. “There’s just nothing you can really compare that with.”

Throughout his travels, Madrigal was able to keep working without a beat.

During his free time, he has trained for and participated in 3 marathons. “I would get up at 5am and train for an hour, come home to shower and eat breakfast, and then work until disconnecting at 5pm.”

While working remotely usually comes with the misconception of always having to be on the clock, for Max it has been nothing short of a freeing experience.

“The support has been amazing. I have been able to communicate with the customer and manage my own time without any restrictions.” Depending on the day, Max often travels to his parent’s town to be with them or his brother’s family as well as friends within his local area.

When his nephew Sebastian was diagnosed with cancer last year, his brother’s family was forced to move to Costa Rica and then Argentina in order to receive the proper treatment. “It was a really hard time for the whole family. However, I was able to make the transition with my brother and sister-in law. I had the ability to go to the hospital and work around their needs. This really made the difference during a time period that would have otherwise made it difficult for the family to support themselves while getting the right treatment.” Sebastian has now recovered from the tumor, has his vision and is a healthy and happy boy enjoying his sister. “I am more than grateful for having the opportunity to stay extremely close to family.”

At Number 8, we help companies connect with qualified remote employees to help with software development. We also focus on helping companies improve their internal IT processes. If you’re interested in learning more about Number8 and what we do, give us a call at (502) 890-7665, or check out our information page here!

 

The Top 3 Locations for Outsourcing Software Development

Outsourcing software development has become an increasingly popular path for startups and small businesses alike. Instead of taking on the overhead of hiring employees in house, utilizing a remote workforce allows you to focus on your core business functions while growing at an affordable rate.

When it comes to outsourcing, there are a myriad of options available. One can opt to go Offshore, Nearshore or Onshore in terms of finding a remote workforce. Countries farther away are Offshore, those nearby are considered Nearshore, and Onshore means operating within your own country. Depending on your company’s origin, there are many pros and cons that come with selecting a specific location to outsource your software development needs.

While the U.S. and Canada each have tech reliant economies, the cost associated with doing business there tends to be higher and the demand for skilled workers has resulted in a shortage. Therefore, most businesses are left with the option to take advantage of the resources of a more global market. Here are the top 3 countries for software development in terms of quality and cost:

Latin America

While many South American countries including Peru, Brazil, Colombia and Bolivia are becoming increasingly adept in the tech world, Costa Rica is a popular choice when outsourcing software development work. Their top notch IT programs produce good programmers and their culture has embraced innovation in technology as well as the agile methodology of project management. 

Asia

While India and the Philippines are known for their IT services, China is the leader when it comes to the outsourcing industry in Asia. China produces twice as many graduates as the United States, and as a result has a vast tech advanced work force. Coupled with it’s growing economy, China is a hot bed for outsourcing software development tasks. 

Eastern Europe

In Eastern Europe, Poland and the Ukraine dominate the field of outsourced software development work. Both have an abundance of educated software engineers as a result of rich STEM educational programs. 

Before outsourcing your company’s software development, you’ll want to properly vet each agency to ensure a high quality of work. Take language, cultural barriers and possible travel expenses into account as well. Countries with a stable and supportive government offer a more favorable business climate to operate in, and a difference in time zone could reduce the time to market or make communication difficult. 

At Number8, we help businesses optimize their operations with onshore, nearshore, and offshore outsourcing. Our teams–both foreign and domestic– provide effective communication and service that allow your business to grow at a rate that keeps up with your market. If you’re interested in learning more about Number8 and what we do, give us a call at (502) 890-7665, or check out our information page here!