Common Misconceptions About Staff Augmentation
Staff augmentation has become popular in recent years. Being a new concept, there are certain things that people don’t understand about it. Simply put, staff augmentation is a way that a company fills the gaps between the skills they possess and those that they lack to complete a certain project by means of hiring temporary help. Companies often try to just redistribute workload to cover the area that is missing. However, by doing this, they are only taking away from the regular tasks they have and often won't get the end results that they want from the new project.
Answers to 4 Common Misconceptions about Staff Augmentation
Why do companies choose to flounder instead of looking for outside help through staff augmentation? Many people still have misconceptions and don’t exactly understand the idea, or they are simply unaware of the concept entirely. Continue reading to hear about the truth behind these misconceptions.
“It is a waste of money or more expensive than permanent employment.”
Many employers believe that since augmented staff is often paid by the hour rather than salary, it comes out to be more expensive. Some also believe that it does not save the company any money to contract someone just for one project. Looking at the comparison of the augmented staff’s hourly pay compared to the salary of permanent employees can be deceiving because this does not look at the whole picture. In reality, hiring augmented staff can help bypass in-house costs that it would take to search for, hire, and train a new member of the team. “There is too much risk and no long-term benefits.”
Teams sometimes think hiring augmented staff is risky. They may be hesitant to relinquish power over certain projects. Or, they might not believe that someone working remotely will follow through on their promises. They may even be worried about work quality. However, staff augmentation teams are specifically trained to acclimate to different environments. This includes effectively working with varied teams and types of people. After all, this is their job—to work on one project and then move to another company or team. They are used to adapting and achieving goals within deadlines.
“Communicating and managing an augmented staff is too difficult.”
Because augmented staff often works remotely, many people believe that communication and management is more difficult. However, if you can keep open communication by way of email, phone calls, or virtual meetings, everything will be fine. Augmented staff
expects to be very responsive and communicative, looking for opportunities to align with teams and increase efficiencies and productivity.
“Technical support is just as constructive.”
While technical support can be helpful, staff augmentation fulfills a different role. Staff augmentation actually brings in another person and skillset to help with a project. In contrast, technical support aids people already on the team with technical issues. Staff augmentation can provide benefits to many different types of businesses and teams. Companies can approach projects in a more dynamic and successful manner. They can meet more aggressive deadlines and objectives. Really, the questioning of staff augmentation isn’t about whether or not it is a good idea. It's about who provides the best services for the specific skillsets you are seeking. Not all staff augmentation services are equal, though. You have to find experienced staff augmentation companies with successful track records in a given sector. As an information technology company with many years of experience, we’ve helped hundreds of clients leverage technology to become more efficient and increase profits. Interested in learning more? Let’s connect. Send us an email or give us a call at 502-212-0978 and we can get the conversation started.
5 Stakeholder Questions To Ask Before Starting the Software Development Process
Software development is an intricate process that requires skill, planning and team effort. There are several stakeholders involved in the project, from company executives to various departments within the company. It isn't possible to satisfy all of them completely, but you can take their concerns into account before working on the project by asking the right questions. Doing so can help you understand their priorities and plan the development process accordingly. Here's a list of 5 questions to ask before starting a software development process:
At Number8, our philosophy is to empower our clients to produce better software, faster. We are experts in augmenting scrum teams with senior consultants that can help increase team velocity immediately. If you’re interested in learning more about Number8 and what we do, give us a call at (502) 890-7665, or check out our information page.
What is the Product? Projects tend to get out of hand if you don't have a clear vision in mind. Software developers need to understand what the end product should look like before they even start planning for it. For example, does the company want an app that will help users find the best online deals? Does it want a software program for its HR department? Stakeholders can provide a list of features or ideas for the end product to make things easier for a development team. If there's any dispute about the final product, this will be the best time to resolve it. Make sure everyone is on the same page before proceeding.
What is Not a Part of the Product? Developers can sometimes go overboard and add features or elements that aren’t necessary. That happens if they don’t know what should be excluded from the final product. For example, if a website is only delivering to the US, there’s no need to include a feature to convert prices to other currencies. In many cases, stakeholders assume their development team is going to deliver something, but the latter is unaware of it. It is essential to establish what you will and won't deliver.
What is a Successful Product? Software programs are tools designed to achieve a specific goal or purpose. A company creates a website if they want to establish a presence online. They design an app if they want to build a robust and long-term customer base. They develop a software application to make daily processes easier. If the product fulfills these goals, it is considered successful. The end goal isn't to deliver a good product; it is to provide a product that succeeds in the market. There's a clear difference between these two goals. For example, a website can be beautiful and functional but still not provide all the services the target audience needs. Stakeholders should define what a successful product means to them at the start of the project.
Do We Have a Single Point of Communication? This is one of the most challenging aspects of project management. The project starts with one team and one client, but eventually, a large number of people start becoming part of the process. The IT guy must approve one aspect of the design, the other should please the marketing expert, and so on. If these people start offering suggestions or requesting changes, the project can quickly get out of control. It is crucial to establish a single point of communication between stakeholders, clients, and development teams. You can maintain a smooth flow of information while keeping track of numerous requests.
What are the Potential Roadblocks or Problems? No one likes to discuss problems before they work on a project, but you need to address it. Gather all stakeholders together and ask them about possible hurdles. Can the project run out of money? What happens if some temporary contractors don't live up to expectations? What if the client changes their mind in the middle of the project? If you know about possible hurdles, you can develop systems to counteract them. These questions will help a team start their project on a firm foundation. Don't hesitate to ask questions to stakeholders; the answers will help improve the quality of your end product.
Outsourcing IT? What to Look For in an IT Outsourcing Agency
Outsourcing is a great way to get things done at an affordable cost and avoid the hassle of adding more people to your staff. For example, you can delegate all of your IT maintenance requirements to an external IT firm instead of creating a new department for it in-house. There are two opinions on outsourcing; some people believe it's a great way to get the job done while others worry that outsourcing compromises quality and security. The quality of service depends on the competence of the firm you hire. Here are some things you should look for in an IT outsourcing agency:
Substantial Industry Experience Look at the amount of experience the company has before hiring them. Experienced establishments know how to interact with customers, understand priorities, and have a proven system in place. They are better equipped to deal with emergencies, unexpected delays, and last-minute changes. You can ask the company about their experience directly or look at the information provided on their website.
Good Company Culture IT companies often struggle to maintain a good company culture or work ethic, which can compromise the quality of service provided. Do some research into the company’s background to understand if their culture aligns with yours. This can be especially beneficial if you intend to maintain a long-term relationship with the outsourcing partner.
Reputable Past Clients Looking at the past clients and getting in touch with them can tell you a lot about the company. Ask the outsource partner to provide some referrals so you can discuss the quality of services provided with someone who has already worked with the company. Past clients will offer unbiased and straightforward information about the company. They will point out flaws and habits that you need to be wary of while highlighting the right qualities.
Good Infrastructure and Technology An IT company should have good infrastructure and technology. For example, you won't want support from an IT company that still uses outdated technology and software programs. You won't want to share vital information with an establishment that doesn't have a robust and current security system in place. Make sure the company uses the best and most current technology so you can get the most consistent results.
Strong Customer Support System A reliable customer support system is the heart and soul of any outsourcing partner. Look for a company that spends time and effort on their customer support. There are many ways to identify a proper set-up; look for the characteristics mentioned below:
- The partner offers multiple ways to get in touch. You can call, message, email, live chat, etc.
- They provide a dedicated expert as your point of communication. You can go to this expert for all of your concerns.
- They offer 24/7 support for emergencies. For example, IT maintenance and repair service will respond promptly if your system crashes, even if it is on a Sunday.
Good customer support is one of the most important characteristics to look for in an outsourcing partner.
Wide Range of Services Keeping track of multiple vendors and outsource partners is a drain on resources, which is why you should look for a company that can handle all of your IT needs. They should be able to provide on-site services, remote services, conduct new installations, dispose of old hardware, etc. If you can find a company that does everything you need under one roof without compromising quality, hire them. At Number8, we help businesses optimize their operations with onshore, nearshore, and offshore outsourcing. Our teams–both foreign and domestic– provide effective communication and service that allow your business to grow at a rate that keeps up with your market. If you’re interested in learning more about Number8 and what we do, give us a call at (502) 890-7665, or check out our information page here!
Preparing for the Remote Work Culture
If you’re making the transition to remote work after working in an office from 9-5, 5 days a week, you’ll quickly learn a notable difference in the work culture. Whether you’re looking to work from home or are an employer wanting to outsource tasks, getting familiar with the customs of those who work remotely will help you know what to expect.
Here are 3 unwritten rules of remote work:
1. Everything starts on time. Because you’re not sitting in traffic during your morning commute, there’s really no excuse for being late. In the remote world, meetings start on time down to the minute. One of the biggest benefits of working from home is that it allows you to better manage every minute of your day. Couple that with the fact that you could be collaborating with someone in a different time zone, and every minute really starts to count. To make sure you don’t experience a technical delay, get used to checking your equipment early each morning.
2. Communication is key. Sure, communication is key in any work situation. But when you’re communicating with someone who isn’t sitting in the next cubicle, it becomes even more prudent. In fact, 90% of how we communicate is nonverbal, so if you’re working remotely online, it can be easy for a few things to get lost in translation. Expect to over communicate by being prompt in your responses and utilizing the many tools available to you. Remember that the tone of online communication tends to be straightforward and casual. When it applies, provide links or visual examples for full transparency. Shared calendars and collaborative applications can help to keep everyone on the same page, whether it be project deadlines, tasks or vacation days.
3. Nurture workplace relationships.
Yes, workplace relationships are still a thing when you work from home. While they can be hard to cultivate because of language barriers and time zones, a good workplace dynamic is an invaluable asset and can help ensure a project's success. Taking the time to build camaraderie through friendly correspondence can go a long way. When possible, opt for an in person meeting, video or phone call, and consider using a chat app for water cooler talk. As an employer,
think about implementing a remote work policy to help establish standards and keep everyone accountable. A company mission can help communicate your vision and values, and as a result keep remote employees motivated. At Number 8, we help companies connect with qualified remote employees to help with software development. We also focus on helping companies improve their internal IT processes. If you’re interested in learning more about Number8 and what we do, give us a call at (502) 890-7665, or check out our information page here!
What to Look For In a Nearshore Development Partnership
April 30, 2019 / in Agile Method of Software Development
, Agile Method Team Velocity
, Computer Science
, Costa Rica
, IT Outsourcing
, IT Trends
, Outsourcing Benefits
, Remote Workers
, Tech Advice
, / by number8
More and more throughout the United States, development work for web-based companies is moving out of the country. The reason that a company decides to look for offshore or nearshore developers is different from situation to situation. Some reasons for looking into nearshore outsourcing can include budget restrictions preventing the company from expanding in-house or office spacing being too limited to hire additional in-house developers. Regardless of the reason that a company decides to enter a nearshore development partnership, there are things to look for in the hired team.
Location One of the main motivators behind web-based companies using nearshore outsourcing for development work is the fact that nearshore developers are usually in the same time zone as the company. If they aren’t in the same time zone, they are in a time zone with operating hours more similar to the company’s. This has a lot of benefits in regards to communication than working an outsourcing company located in India or another country on the opposite side of the world. Nearshore development partnerships are often established for this reason. By operating in the same, or similar, business hours companies enjoy the benefit of being able to discuss problems in real time with their development counterparts. Being able to quickly address and resolve development issues results in faster turnaround times and happier clientele. When looking for a nearshore development partnership, consider the time zone potential teams are in and how that will affect your business.
Communication When considering nearshore development companies to partner with, it is also important to consider if there will be a language barrier. While most nearshore development companies employ people who speak fluent English, some do not. Clear communication is a huge part of a successful partnership and a necessity for getting development work done quickly and correctly. Being able to communicate clearly and effectively will also affect how the business operates between the onshore employees and their counterparts. Without an open line of communication, it doesn't really matter whether the nearshore development team is operating in the same hours as the onshore company or not. If the two teams cannot work together without a language barrier then the IT project will ultimately end up failing.
Quality Companies searching for a nearshore development team to partner with should also assess the quality of the development team’s work. Does the team you’re considering partnering with have a portfolio of previous work they’ve done? Can they offer you statistics on how many projects they’ve successfully completed? It’s difficult to forge a successful partnership with so many miles between locations. Therefore, it is important that the team you choose for a nearshore development partnership is a strong one. Companies should trust their developers to complete projects on time and turn around workloads in a timely manner. There is nothing wrong with asking for statistics on project completions, turnaround times, and more. High quality work from a nearshore development team will be pertinent to your success as a company. Don’t be afraid to ask for proof of the quality of a company’s work.
Turnover In a recent study, the 7th Annual Conference on Information Science, Technology, and Management revealed that the turnover rate of software developers in India falls between 30 and 40 percent. In comparison, the turnover rate of Americans in the IT industry sits at 13.2%. By choosing to forge a nearshore development partnership, your entering into an IT sector with a substantially lower turnover rate. This, in turn, opens up opportunities to work with the same development team over multiple projects. Familiarity with how a team member communicates, delivers work, and executes tasks only improves project turnaround time. It also improves the business relationship, in general. Being able to establish a long-term business connection is one of the biggest benefits of a nearshore development partnership. Deciding to enter a nearshore development partnership has its benefits and its risks. Thankfully, we feel like the benefits highly outweigh the risks. No matter how perfect a situation may seem, you will want to look at some specific metrics. If you are thinking about hiring nearshore developers to outsource some of the work at your company, be sure to ask these 12 questions before you hire anyone. For more information on outsourcing benefits, visit our blog archive to read countless articles on the benefits of a nearshore development partnership. At Number8, we pair onshore businesses with a dynamic nearshore development team that will effectively get complete development work. Our entire team of nearshore software developers are based in San Jose, Costa Rica. They are fully trained in agile product development and will produce the solutions your company needs to succeed. Interested in learning more? You can learn more about what we do on our website or call us at (502) 890-7665 today!
How Business Practices in Costa Rica Differ from Those in the United States
Business, like language, varies from country to country across the world. From common practices to appropriate communication techniques, there are a lot of nuances to take into consideration when working with someone from another area. In some countries, like Japan, silence is valued over constant conversation. In others, like Germany, punctuality is preferred over flexibility. While some differences are vast, others are minor. When it comes to how business practices in Costa Rica differ from those in the United States, the differences are vast. Costa Rica could not be much more different than the United State. From the landscape to the climate, there aren’t many similarities to be found between the two. However, both countries have growing populations with even faster-growing interests in web-based work and software development. Because of this mutual interest, Costa Rica is quickly becoming a go-to for U.S.-based companies needing nearshore development. Due to this growing interest centered around international business, it is important to understand business practices in Costa Rica and proper business etiquette.
7 Important Business Practices to Remember When Working with Costa Ricans
1. Appointments Are Always Flexible
Costa Ricans are not known for being the strictest of people when it comes to punctuality. Due to their more relaxed approach to time management, business appointments do not always start right on time. In fact, some websites who cover business practices in Costa Rica
recommend bringing a book to your next meeting in case you have to wait for an extended amount of time. Due to this approach, business meetings often last longer than scheduled.
2. Consistent Reminders of Meetings Are Necessary
This differentiation between Costa Ricans and Americans stems from the Costa Rican pura vida
lifestyle and their flexibility with time. Due to their busy lifestyles, Costa Rican business partners need constant reminders of pre-scheduled meetings. It is recommended to send appointment reminders a week before the meeting then two days prior to the meeting, with a final reminder going out the day of.
3. Put An Emphasis on Small Talk
Most differences between how business is done in the United States and Costa Rica stem from their pura vida
lifestyle. While businesspeople in the United States often get straight to the point, Costa Ricans like to take their time. It’s important to emphasize small talk during business meetings with Costa Ricans. Speaking on topics like the weather, general news, or the latest sports scores are completely acceptable and welcome.
4. Networking is Highly Important
When compared to the United States, the population of Costa Rica is small. With only 5 million people in the country, networking plays a huge role in business growth. It’s important to get out there and discuss current business ventures and possible future business endeavors with the community. The small, tight-knit community can open up partnerships and opportunities with fellow businesspeople that may have gone unnoticed without networking. Due to the closeness of the Costa Rican community, and the importance of networking, it is crucial that you keep your comments respectful and your intentions honest.
5. Business Attire is Still Preferred in Professional Settings
Costa Rica’s beautiful beaches and lush jungles may lead you to think that casual attire is acceptable throughout the country; however, the opposite is true in a business setting. Despite their laid back lifestyles, Costa Ricans still hold looking professional to high regard. Men are often found in dress pants paired with long sleeve shirts. Most opt for a jacket over a tie, unlike businessmen in the United States. Women’s wardrobe choices vary from business suits to more fanciful dresses, with plenty of accessories, depending on the event.
6. Titles Are Very Important To Costa Ricans
Titles are very important to Costa Ricans, especially those that hold professional or political titles. While professional titles are important to businesspeople in the United States, too, the titles of Costa Ricans differ greatly. Costa Rican men use both their father’s and mother’s names in correspondence, but only use their father’s names when introducing themselves. While businesspeople in the United States often have one surname and are fine with being called by their first name, in Costa Rica one must be invited to refer to the other by their first name. It is even seen as rude to call a Costa Rican by their first name without being invited to do so.
7. Negotiations Will Take Time
Business decisions are expected to take longer in Costa Rica than they are in the United States. This is because business decisions are made between all involved parties within the business which means there is a lot of bureaucracy to navigate. Additionally, because of the close community of networkers, business decisions and negotiations are often made over dinner, in a more relaxed environment, which can stretch out the process. While Costa Rica is not on the other side of the world, business culture in Costa Rica is quite different when compared to the United States. With the more relaxed approach to time management and decision making, Costa Ricans do business at a slower pace. The close-knit community throughout the country means that there is a personal level to the business whereas there is often a strict line between business and personal life in the United States. Despite the differences, partnerships between businesses in the United States and Costa Rica continue to thrive in web-based work and software development. At Number8, we connect businesses in the United States looking for development work with nearshore developers based in Costa Rica. We focus on assisting companies with improving their internal IT processes to ensure smoother business for everyone. If you are interested in learning more about what we do at Number8, give us a call at (502) 890-7665 today!
3 Things That Set Number8 Apart
With so many options for IT consulting and agile software development, why choose Number8?
1. We offer a blended model. At Number8, we offer all the benefits of typical offshore tech support with nearshore capabilities. Our headquarters are based out of Louisville, Kentucky and we have technical professionals throughout the U.S. We also have more than 100 associates in a total of six countries including our offshore team in Latin America and nearshore office location in San Jose, Costa Rica. Whether the need is local or can be handled off-site, we are able to work with our U.S. clients in their timezone and language with the best possible mix of development assistance.
2. We treat our employees differently. It’s our mission at Number8 to give our associates and IT contractors the opportunity to develop a rewarding and challenging career while enjoying the best possible work-life balance. We pride ourselves on our employee retention rate and value building long term partnerships with our clients as a result of it. We also understand just how important family is and the ability to have a flexible work schedule is a major benefit of working remotely. For example, one of our Junior Developers John Lewis, who came onboard about a year ago, has recently decided to shared his story with the Number8 family. After the passing of his wife last April, he now lives in Costa Rica with his three children.
“N8 is an incredibly unique company and I think that comes from its foundations. The entire team as well as my clients have been incredibly supportive during what has been a depressive period for me. I couldn't work for a month, and though I thought I would lose my job I didn't. I can’t even count the number of times someone has asked me if I needed anything. Though Christmas was particularly hard for us, as it was my wife’s favorite holiday and our gifts from the U.S. were stuck in customs, Number8 surprised us again. Literally the only things under the tree were the gifts that Number8 gave to my children. I am so grateful to Number8 for all the resources that they’ve put at my disposal. I honestly cannot express it any more because it is so emotional for me. To everyone who has supported me, I can’t say thank you enough.”
3. We are experienced in a breadth of programming languages. Having been in the custom software development business for several years, our professionals specialize in a full range of programming languages and skill sets including:
-C++/C# -MySQL -Oracle -OO Development
The Top 3 Locations for Outsourcing Software Development
January 8, 2019 / in Blog
, Costa Rica
, IT Outsourcing
, IT Trends
, Outsourcing Benefits
, Outsourcing News
, Remote Workers
, Tech Advice
, / by number8
Outsourcing software development has become an increasingly popular path for startups and small businesses alike. Instead of taking on the overhead of hiring employees in house, utilizing a remote workforce allows you to focus on your core business functions while growing at an affordable rate. When it comes to outsourcing, there are a myriad of options available. One can opt to go Offshore, Nearshore or Onshore in terms of finding a remote workforce. Countries farther away are Offshore, those nearby are considered Nearshore, and Onshore means operating within your own country. Depending on your company's origin, there are many pros and cons that come with selecting a specific location to outsource your software development needs. While the U.S. and Canada each have tech reliant economies, the cost associated with doing business there tends to be higher and the demand for skilled workers has resulted in a shortage. Therefore, most businesses are left with the option to take advantage of the resources of a more global market. Here are the top 3 countries for software development in terms of quality and cost:
Latin America While many South American countries including Peru, Brazil, Colombia and Bolivia are becoming increasingly adept in the tech world, Costa Rica is a popular choice when outsourcing software development work. Their top notch IT programs produce good programmers and their culture has embraced innovation in technology as well as the agile methodology of project management.
Asia While India and the Philippines are known for their IT services, China is the leader when it comes to the outsourcing industry in Asia. China produces twice as many graduates as the United States, and as a result has a vast tech advanced work force. Coupled with it's growing economy, China is a hot bed for outsourcing software development tasks.
Eastern Europe In Eastern Europe, Poland and the Ukraine dominate the field of outsourced software development work. Both have an abundance of educated software engineers as a result of rich STEM educational programs. Before outsourcing your company's software development, you'll want to properly vet each agency to ensure a high quality of work. Take language, cultural barriers and possible travel expenses into account as well. Countries with a stable and supportive government offer a more favorable business climate to operate in, and a difference in time zone could reduce the time to market or make communication difficult. At Number8, we help businesses optimize their operations with onshore, nearshore, and offshore outsourcing. Our teams–both foreign and domestic– provide effective communication and service that allow your business to grow at a rate that keeps up with your market. If you’re interested in learning more about Number8 and what we do, give us a call at (502) 890-7665, or check out our information page here!