Hiring Offshore Developers? Here are 5 Questions to Ask!
1. Is Customer Support Available?
Good customer support is crucial when you make the business decision and start hiring offshore developers. Be sure to ask if the team of offshore developers offers customer support and if it is available 24/7. This is especially important if you are working with a team in a different time zone. Should something go wrong after business hours, you will need a team available to fix those issues despite the time of day.
2. What Do Other Customers Think?
We live in an era where it is is completely possible to research a business before becoming a customer. Regardless of what business you’re looking into - be it a company of offshore developers or a local pizza joint - information is out there and most of it is coming from other customers. Look into what other customers have to say about the timeliness, experience, available support in regards to the company that is going to be providing your business with remote IT work and software development help. Hiring offshore developers is a commitment and you'll want the best on the market.
3. Do They Offer Other Services Besides Software Development?
Is the team of offshore developers that you’re thinking of hiring solely focused on software development? Do they offer other IT services, as well? Depending on if the offshore developers are experienced or not, offering other services could be a bad sign. If they do offer additional services, it could be because the team is looking for more work in other technology fields due to their high level of experience. If they don’t offer additional services then they could be solely focused on software development or limited in experience. You should also consider if you could possibly need further IT work outside of software development in the future. It is possible that you could get all the work you need done now and in the future through one company and save yourself time looking for another company, if they offer other services.
4. How is The Company’s Employee Retention Rate?
Good employees are prideful of their work and rarely work for a company that is poorly set up. Look into how the company’s employee retention rate is. If they turnover employees left and right then you may consider hiring another company. People quit their job or are fired from their job for a variety of reasons. However, if a company is losing people quickly or letting go of people at a high rate then that can be a red flag the company is not being run well. Don't hire a company that is undesirable to be employed at. If a company treats their employees badly, or employees feel mistreated enough to quit often, then they may not have high regard for their customers either.
5. Is The Team’s Approach Agile or Waterfall?
There are many different ways to approach software development. Two of the most common methods of approach are Agile and Waterfall. Each project is different and one method may work better for your project than another. Establish what approach the offshore developers use and make sure it is going to be the best for your business. The Waterfall method uses a linear approach to software development. The project goes through a set segment of phases from conception to launch. The Agile approach takes the same steps that Waterfall methodology lays out, but doesn't approach them in a linear way. The offshore developers you hire will determine which approach will best suit your project after hearing about it. Is the team not familiar with the methodology best suited for your project? If so, hire a different team. At Number8, we use the Agile method when approaching software development projects and incorporate Scrum into our work. Our team of highly experienced, software development professionals are skilled in many programming languages. If you are thinking of hiring offshore developers to help with software development for your company, contact us today.
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number8’s onshore office is located in Louisville, Kentucky where our Account and Relationship Managers work hard to provide all of our clients with exceptional customer service. We also have consultant offices located in Escazú, Costa Rica and San Pedro Sula, Honduras that give us a strong local presence allowing for top-level recruitment, technical training and low employee turnover.