Unexpectedly Losing a Key Team Member- How to Keep Things Moving Along

It happens to the best of us. Things go wrong in business, sometime the best employees quit, and it can be hard for any team to move on.

Preparing for the loss of a leader is good practice to ensure that things get back up and running as smoothly as as possible, as soon as possible, should such a situation befall your company. Here’s how to handle the unexpected exit of a key employee, and minimize any disruption to the day to day operations.

1. Decide privately who is going to fill what role before breaking the news to the rest of the team.

Take the time to fully evaluate the company’s needs and explore all the options available. Whether you decide to promote internally or take the time to find an externally qualified candidate, having a clear direction and temporary solution in place will help prevent a drop in morale and overall productivity.

2. Tell everyone at the same time so they all receive the same information.

Clear communication is necessary in order to avoid inaccuracies and gossip from spreading around the office and instill a sense of leadership.

3. Remain positive and grateful for the lost team member’s contribution.

While everyone is essentially replaceable, you want your remaining team members to feel valued and supported professionally as well as personally. Exhibiting excitement for the lost employee’s success, even if it’s not with you, not only prevents future turnover, it leaves the door open for opportunities yet to come.

4. Conduct an exit interview.

Even though they are leaving, it’s important to find out why. This is a great moment for constructive criticism. Ask them how they would describe the culture as an employee, and what changes they would make if they could, etc. Gaining such insight allows for your team and company to improve and continue to keep employees that are integral assets.

Lastly, be prepared to offer support to your team as roles change, or take on more yourself to make up for the gap during this transition. Doing so will be key in succeeding with as well as finishing current projects.

At Number8, we help project managers connect with highly trained and efficient IT support to help reach company goals. If you’re interested in learning more about Number8 and what we do, give us a call at (502) 890-7665, or check out our information page!

8 Traits of a Skilled Project Manager

A project manager’s job entails moving a project from conception to completion all the while ensuring a client’s needs and wants are being met and that the team is reaching it’s deadlines. This requires a lot of planning and executing. Additionally, finding the right person for the job can be quite the task as the role of project management requires a specific and well sought after skill set. 

Whether you’re searching for a good candidate to fulfill a project management position or looking to become a skilled project manager yourself, here are some important traits to hone in on. 

8 Characteristics of a Skilled Project Manager

1. Organization

In order to set realistic timelines and stay within budget for each and every project, a project manager needs to be a well oiled and organized machine. Seeing a project through from beginning to end in an organized and proficient way often entails being able to utilize the right tools to set goals and milestones, as well as schedule meetings and assign tasks. 

2. Communication

As with any role, communication is important. However, for a project manager, excellent communication skills are paramount. This is because their role acts as an information pipeline for both the client and company as a project progresses. A project manager must be able to manage expectations both within her team as well as when consulting with a client. Communicating in an honest and respectful way leaves no room for misinterpretation and fosters good working relationships. 

3. Leadership

A good project manager is also a good leader; someone who can managing people effectively. Keeping up with your team’s level of productivity on a current project as well as being clear about what should be prioritized and the best way to manage time takes real leadership. Additionally, a successful leader can comfortably delegate tasks, track their team’s progress, hold them accountable, and even share credit for a job well done.   

4. Vision

As a project manager, one must be able to see and account for an infinite amount of possibilities. Planning ahead means accounting for potential pitfalls and necessary revisions. This way,  if and when they happen, the project does not fall behind schedule. Additionally, by having enough foresight, a project manager is able to anticipate and prevent mistakes before they can halt a project. 

5. Drive

In order for any given project to be successful, it’s essential that the project manager is passionate about it’s development. One who lacks drive will not be able to motivate their team properly to meet deadlines and reach new levels of innovation. By having a stake in the company, a skilled project manager is likely invested in the outcome of their projects and more likely to prosper because of it. Additionally, those who enjoy helping others naturally have a drive and passion for their work because they want to see it do well. 

6. Problem Solving

Setbacks are inevitable no matter the project. A skilled project manager is able to quickly problem solve an issue before it has a domino like effect and causes the whole project to lag. Good problem solvers are creative and not afraid to take action. 

7. Composure

When things don’t go as planned or a project is right up against a deadline, an experienced project manager is able to keep their cool under pressure. This trait is vital in making sure projects reach completion. Staying composed when dealing with a difficult situation, whether with a client or a glitch in development, allows for things to get back on track quickly.   

8. Team Building

Part of a project manager’s job is to oversee his or her team during a project. In order to inspire coworkers to do their best work, a project manager needs to be an effective team builder. Team building often entails showing compassion when needed and cultivating an environment where everyone feels they can approach you and ask questions. When your team is comfortable asking questions as they work on an assignment, they’re less likely to make mistakes that will need to be corrected down the road. Encouraging this kind of participation and offering helpful as well as positive feedback streamlines projects. 

At Number8, we help project managers connect with highly trained and efficient IT support to help reach company goals. If you’re interested in learning more about Number8 and what we do, give us a call at (502) 890-7665, or check out our information page!

How to Encourage a Culture of Continuous Learning Among Your IT Team

It should come as no surprise that providing professional development opportunities for your employees often results in new found innovation, creative problem solving, increased levels of productivity, and even upward mobility within the company. As a chief officer or project manager, here’s how you can support continued education for your IT team.

1. Provide The Resources & Time

If your team has to take it upon themselves to continue their education, chances are they’ll struggle with finding the right course and fitting it into their schedule among their many responsibilities. One way you can ensure your employees don’t get stuck or remain stagnant in their skill set, is by incorporating education into their work. Offering a set amount of hours of uninterrupted, paid learning not only motivates employees to seek growth, it makes it realistic. Whether it’s learning a new software tool or a strategies on improving performance in general, enabling your team to continue to develop will allow your company to keep up with the pace of the always evolving world of Information Technology.   

2. Tailor it to Your Work Culture

Continued learning doesn’t have to look the same for every business or IT team. It can be formal, informal, in the form of a quarterly retreat, weekly seminars, or online classes. What’s important is that you tailor it to your work culture. Depending on the size of your company, it may even be beneficial for employees to offer up topics they’re interested in and start from there.  

3. Lead By Example

Before you can establish a culture of continuous learning you must first create an environment where one is not afraid to ask questions. It can be scary to admit you are weak in a certain area or don’t exactly know how to do something. However, just because one works in the field of IT, doesn’t necessitate that they are skilled in it’s every specialty.  

4. Set and Share Goals

One way you can lead by example is to set and share your own goals for increasing your knowledge, both short and long term. This can be in the form of an action plan that details how you are going to reach these goals. Once you have established a means of providing educational opportunities, it’s beneficial to follow up with your team’s goals to ensure that there needs were met as well as learn how your employees plan to implement what they learned. When your team understands what they’re doing and why, they’ll be more engaged in the process and more productive overall. 

 

At Number8, we connect companies with IT talent and software developers that are fully trained in product development. By encouraging talent to come up with creative solutions, they remain motivated and positively contribute to a healthy company culture. If you’re interested in learning more about Number8 and what we do, give us a call at (502) 890-7665, or check out our information page.

An Overview of Scrum Certification

What is Scrum?

The term “scrum” is borrowed from the team contact sport rugby. In rugby, everyone has to work together for the duration of the game. Applied to the world of information technology, scrum’s holistic approach assures that no one is left behind or too far ahead during a project. In fact, development teams that utilize scrum, lead daily meetings or “scrums” to ensure everyone is on the same page. During these, team members give status reports on progress made for their specific project.

Though the concept of scrum predates the Agile way of thinking, it is a subset of the Agile methodology in that it is a development methodology that supports a more cyclical, flexible and adaptive way of working through a software development cycle. A typical scrum team consists of a product owner, a development team, and a scrum master. The owner envisions the project, while the team follows through with it from beginning to end. Meanwhile, the scrum master provides leadership and acts as an authoritative figure for the development team.

Becoming Certified

For those that work within the product development game, becoming certified in scrum is a valuable asset to cultivate. Demand for this certification has only increased alongside the growing popularity of the Agile methodology.

While receiving a scrum certification is quite the investment, it is a relatively quick process. Depending on if you’re seeking a junior or senior level course, it can take anywhere from hours to days to complete. Those that become certified in scrum are usually scrum masters. Scrum masters are tasked with inspiring, enabling, and guiding their teams through the process of product development. They also facilitate collaboration and productivity from the team and resolve any issues that may impede the unit’s progress.  

It’s important to note that scrum is not only used in agile software development. It can be immensely helpful when it comes to managing projects in an array of other fields as well. Before you enroll in a scrum certification course, be sure to properly evaluate the accreditation. This ensures that the class is from a credible organization that your employer respects and values.

At Number8, our philosophy is to empower our clients to produce better software, faster. We are experts in augmenting scrum teams with senior consultants that can help increase team velocity immediately. If you’re interested in learning more about Number8 and what we do, give us a call at (502) 890-7665, or check out our information page.

7 Industries Making Remote Work Commonplace

With greater schedule flexibility, it’s no surprise the trend towards remote work is growing. Whats more, cloud based technology has made working from home easier than ever before with files and data readily accessible. According to CNBC, “More than two-thirds of people around the world work away from the office at least once every week.”

Working from the comforts of home (or anywhere with a good wifi connection that is) is enticing when you factor in all the time not spent commuting and sitting in traffic. Additionally, remote workers tend to have more control over their workplace environment, and can usually juggle home and work life responsibilities with more finesse.  As happy employees make for a more productive workforce, many industries seem to be embracing this new kind of work culture.

Here are 7 Industries where Remote Workers are becoming Commonplace:

1. IT 

Remote work is no doubt ripe in the field of information technology. Jobs in security, website development, software engineering, app development, and database administration (just to name a few) can all be done remotely. In fact, many IT companies look to utilize remote workers in order to better offset costs and streamline projects. 

2. Accounting & Finance

Bookkeepers and accountants can usually work from anywhere, often computing payroll and or taxes for clients both big and small. 

3. Customer Service

 Companies that function primarily online through a website rather than a store front need customer service just as much as brick and mortar businesses do. Online tech support jobs tend to be remote and act as a virtual help desk for customers or clients, including assisting with online orders as well as payment processing.

4. Healthcare

 Many administrative jobs in the healthcare industry are now remotely operated. These jobs include handling billing, insurance claims, as well as scheduling appointments.

5. Marketing

 The advertising industry has largely transformed in recent years due to the rise of digital platforms. Whether it’s as a graphic designer, content writer, influencer or social media manager, long gone are the days where you need to be in an office to run an ad or promote a business or product. Marketing jobs now come in many different shapes and sizes and can be done from anywhere. 

6. Education

Due to an increase in online classes being offered, there are more opportunities for teachers to work remotely. For example, many college level classes are being taught online by adjunct professors to better serve non-traditional students. Additionally, those homeschooling or looking for help to prepare for the SATs can do so via virtual tutors.

7. Sales

 Just as the marketing world has changed, so to have sales jobs. Now generating leads is more plausible through the use of social media channels, as well as email or text message marketing. All of this can be done remotely, especially if you’re in the real estate industry.  

At Number8, we believe one of the keys to achieving your business’s goals is great IT that supports your company. We help businesses access great IT by connecting them with remote workers that utilize best-practice tools and processes. If you’re interested in learning more about Number8 and what we do, give us a call at (502) 890-7665, or check out our information page!