3 Trends in Global IT Outsourcing

Global IT outsourcing is a common practice for many different industries. Not only do American companies outsource information technology to countries like India, Japan and China, but several European companies are making the transition to global information technology outsourcing as well.

This movement towards IT outsourcing is often decided based upon a number of factors including: available resources, costs, needs, talent and time. Instead of hiring and managing employees here in the states, many find it increasingly convenient to reach out to foreign companies to supply the workforce. Global-Trends-in-IT-Outsourcing-min

Additionally, tech industries (like software development, web design and engineering) require a specialized set of skills. For in-demand skillsets such as these, global outsourcing may be more a necessity than an optional choice since it can be very difficult to find available local talent.

When it comes to global IT outsourcing, a growing number of options are available. In the past, certain regions like India tended to be recognized for offshore talent. Yet in recent years companies specializing in IT outsourcing have opened in a variety of regions.

IT Outsourcing – 3 Global Trends to Understand

For those interested in the global IT outsourcing, there are some trends to be aware of this year. If your company is already engaged in outsourcing or is considering this option, here are three things to understand:

1. Technology Standardization: With cloud storage, phone technology, and the popularity of .net software development, there is a greater standardization in the approach companies use to manage technological needs. Many companies are spending less on tech support costs due to an increasingly tech savvy consumer base, and other types of customer service assistance for consumers and employees.
2. Data Protection and Tracking Services: Global outsourcing can be a little intimidating for some companies and organizations. Protecting private information seems to be more difficult and more important all of the time. It is reassuring to learn that global IT outsourcing companies are taking extra precautions to protect sensitive and private information. Along with privacy initiatives, global outsourcing has begun to not only provide data and information, but also answers detailed analytics. This information is becoming increasingly valuable for insight and research into consumer behavior.
3. Moving Nearshore: While there are a number of benefits to outsourcing IT services offshore, many companies are moving closer to home by choosing nearshore companies. This transition is resulting in reduced costs, more frequent and open communication, fewer time constraints and greater collaboration. American companies turning to convenient locations like Costa Rica, Venezuela and Brazil to find top-notch technical talent. These countries are close in proximity, operating in similar time zones to the U.S. and with very high rates of English fluency.

The 2016 Trends in IT outsourcing are proving to be successful for many American companies. The move to collaborate with offshore IT talent is becoming increasingly commonplace in today’s global economy. And IT outsourcing offers a particularly compelling opportunity for companies interested in saving money, increasing efficiency or expanding aggressively. For more information about outsourcing information technology services to Costa Rica, give number8 a call now at 502-890-7675.

Etiquette in Latin America: Important Info You Should Know

Etiquette-in-Latin-America-520x520Whether traveling to Latin America for business or pleasure, it is extremely important to understand and respect common etiquette practices in the countries that you visit. Understanding the local etiquette of the places that you visit is a sign of respect. It also helps you minimize the chances of accidentally saying or doing things that are rude, insulting, or disrespectful without even realizing it.

As an information technology company with offices in the U.S. and Costa Rica, number8 understands many of the nuances about doing business in Latin America.

Here is a list of the most important areas of etiquette in Latin America and how to address them.

  1. Greetings: In Latin America, it is commonplace for physical contact to be involved in your greeting. You are expected to say “hello” and “good-bye” during an encounter. Shaking hands is the most commonly accepted greeting among business colleagues or clients. Eye contact and physical contact is regional; if you tend to have a strong gaze, it might be ignored.
  2. Business Attire: For business professionals wanting to make a strong impression, don’t hesitate to dress to impress. With a fashion conscious eye, it is important to dress smartly, as well as conservatively. However, a suit and tie for men and a dress or suit for women is perfectly permissible.
  3. Personal Space: For English-speaking cultures, personal space tends to be more of a necessity. This is not the case for those in Latin America. Expect your conversation to take place in closer quarters, as well as some casual touching. Latin Americans are very engaged when conversing as a way to show a sign of respect.
  4. Concept of Time: Punctuality is sometimes regarded more flexibly in Latin America. People in this region often believe that time can be altered for personal obligations. Arriving somewhere—even a business meeting 30 minutes late—is no problem at all. Some talk about meeting at “the English hour” or “the Latin hour.” This will give you a better understanding of the expectations around the rigidity of time.
  5. Expression: Prepare yourself for warm, friendly expressions or gestures. In the English-speaking world, communicating can be very relaxed and almost stand-offish, this not the case for Latinos. They prefer to show large amounts of enthusiasm and interest in the subject matter.
  6. Politeness: Males in Latin America are sometimes expected to show respect towards women by performing a variety of tasks. These actions include: holding the door, turning off mobile devices when together and even helping women to their seat. There is nothing romantic or flirtatious associated with these gestures, it is simply considered respectful and polite.
  7. Table Manners: In Latin America, it may be considered rude for a person to wear sunglasses or hats inside or at the dinner table. Also, all displays of bodily functions should be done so in private.
  8. Gestures: It is best to avoid making any gestures that may convey the wrong message. Some of these commonly used gestures in English-speaking countries may be frowned upon in Latin American countries. This includes pointing with one finger. If you need to direct someone, use your whole hand or head to point in a direction. Also, it is seen as a rude gesture to place your hands in your pockets or under the table, since hands should be visible at all times.
  9. Names and Title: When conducting a business meeting, it is always suggested to ask your client what he or she wishes to be called. In general, it is best to address your colleagues, new acquaintances and others by title and surname.

Understanding another culture can become complex and confusing, but there is nothing worse than making a rude blunder during a business deal or social interaction. While visiting Latin America, you want to be perceived as educated, professional and respectful. Taking the time to understand the values, expressions, and manners used in the regions that you are visiting is a great way to prepare for your trip.


Thinking About Doing Business in Costa Rica? Here are 10 Reasons Why You Should

10 Benefits of doing business in Costa RicaCosta Rica is a bustling Central American country full of rich history and tradition. Because this country is known for its strong economy, safety and culture, many American companies have built offshore locations here in recent years. General Electric, IBM, Procter & Gamble and number8, to name a few, are examples of some of the U.S. based companies with nearshore offices in Costa Rica. Further, 25 percent of the top Fortune 50 companies, including Wal-Mart have decided to set up another store location in this Central American country.

10 Reasons to Feel Great about Doing Business in Costa Rica

There are many reasons for relocating offshore to Costa Rica. Here are 10 reasons why you can feel great about doing business in Costa Rica.

  1. Location: Costa Rica is located along the Pacific Ocean with nearly 800 miles of coastline. Being located only 3.5 hours from the United States, Costa Rica offers U.S. businesses easy and affordable access.
  2. Safety: Costa Rica is considered the safest country in Latin America. You do not have to worry about walking on the streets at night in Costa Rica, or any other safety concerns. This is a friendly country that is known for providing comfort and protection to its visitors.
  3. Education: This country has a literacy rate of about 95 percent. Their labor force in Costa Rica is one of the most important resources in the country, and many of these workers specialize in Information Technology and other technical fields.
  4. Climate: Costa Rica is known for its year-round tropical climate. These agreeable living conditions make completing work almost as enjoyable as a day at the beach.
  5. Transportation: Costa Rica is equipped with several types of transportation methods. You can walk, drive, fly or ride your bike to most locations. Traveling by land, sea and air is not difficult in this country.
  6. Communications: While the official language in Costa Rica is Spanish, many Costa Rican citizens are bilingual, so speaking English is not an issue. Also, this country has access to the internet, mobile phone usage and local TV, radio and newspaper communications. Costa Rica is very well connected and communication is not a challenge.
  7. Government: Costa Rica has been independent since 1821. Since this time, the country has enjoyed a democratic government system with free elections. Costa Rican citizens are encouraged to participate in public and political life. This democratic environment makes handling business in Costa Rica familiar and understandable.
  8. Culture: As mentioned previously, Costa Rica has a rich culture full of history, spirit and tradition. Costa Ricans are proud of their heritage and continue to celebrate their history and culture with many unique festivals and holidays.
  9. Economy: Costa Rica has a bustling economy, making business a valuable and rewarding experience. Doing business in Costa Rica can be considered a favorable investment with both tangible and intangible benefits for most companies.
  10. Pura Vida: Many Costa Ricans have adopted a Pura Vida way of life. This means “pure life.” This easy-going and friendly lifestyle makes business in Costa Rica meaningful. Many American companies doing business in Costa Rica find unexpected benefits from the Pura Vida lifestyle, in part because it reminds people that there is more to life than business deals.

Costa Rica has a lot to offer American businesses looking to move services to a convenient offshore Read more